Manheim is giving clients even more reasons to be confident when buying digitally and shipping with Ready Logistics—two extra days to arbitrate if a vehicle arrives outside of the standard 10-day timeframe. An enhancement to Manheim’s well-received Digital Buyer Protection program, this arbitration extension will give dealers the extra time they need to evaluate vehicles and file a claim, if needed. Coming at a time when a shortage of transporters has converged with more dealers buying vehicles digitally, this is yet another way Manheim is working to give clients more confidence in its Connected Client Experience.
“With the vast majority of clients purchasing vehicles digitally, we’re doing everything we can to deliver a seamless, intuitive and connected experience for our clients,” said Connie Suozzo, vice president of Manheim Digital. “This arbitration extension is another way we’re showing clients that we’re committed to giving them the utmost confidence and fewer hassles when they buy vehicles digitally in the Manheim Marketplace and use Ready Logistics for transportation.”
Currently, nearly 80% of Manheim’s purchases are going to digital buyers, and data from Manheim Logistics shows that these dealers are buying vehicles from farther away. In 2021, Manheim Logistics has seen the average distance of vehicle moves by dealers double, going from 225 miles in Q1 2020 to 455 miles on average in Q1 2021 and staying around 460 average miles in Q3 2021. Given the longer distances, the additional two days to file an arbitration claim will be a welcome enhancement to the Digital Buyer Protection Program for Manheim’s clients.
Launched in January 2021, Digital Buyer Protection is an umbrella offering that reiterates Manheim’s commitment to protect digital buyers purchasing on Simulcast, Manheim.com, Manheim Express and OVE. The program applies to digital purchases and expanded the number of items eligible for arbitration on condition reports that result from inspections performed at a Manheim location or by a Manheim Express Concierge. For more information about Digital Buyer Protection, click here.
