The Essential Fabric That Helps Transform Recon Centers: How to Weave Threads of Commercial Into a High-Energy Reconditioning Fabric for Success
Those who study my ideas about how to transform reconditioning know I promote speeding up time to market (TTM), reducing holding costs and centralizing recon operations.
I’ll review those fundamentals shortly. First, though, an argument for the essential fabric. This is the one asset — perhaps more than any other — that can upgrade recon into an exceptional money-maker for the dealership, car after car, month after month, year after year. This fabric is best understood as a culture that permeates or saturates “how we do things here” and is practiced by all key players.
This fabric — the internalizing of a TTM reconditioning belief system — is what keeps recon humming along at higher volume driven by the clock, specific task disciplines and personnel accountability. This goal might be accomplished successfully and consistently without the assist of automation, but the use of reconditioning TTM workflow software makes it practical, measurable and achievable.
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It is this sort of interwoven culture that recognizes reconditioning’s pivotal part in the dealership’s entire well-being. A recon department like this thrives when allowed to operate as a self-contained support business, yet benefiting from multi-function input. This means that what reconditioning needs to increase volume and throughput speed depends on cooperation (and often change) from many functions within the dealership. They include the used car department (including appraisers and buyers), service and parts, and reconditioning itself and its sublets.
Not a Plugin Transforming reconditioning is more than a software plugin, though software brings change and positive results more quickly and consistently. That said, we know reconditioning is a people business — people manage it and people touch every vehicle at multiple points from acquisition to the used car lot. Each person whose function touches reconditioning in some way is a thread for managers to weave into a cohesive time-to-market culture.
It may be that, if transformation is to be achieved, you’ll need to pull out a few threads and replace them.
Everyone — from the photographer who images inventory on its way to online merchandising to the used car manager — will be asked to adjust to new ideas. As one dealer who practices this culture told me, “When we quit in-fighting and jockeying for position and started agreeing on what’s the most important thing for the business — which is to get cars to retail faster and cheaper — everyone got in line.”
Critical Threads We’re after teamwork here, but that’s not quite the right description for our goal. If you watch those hospital ER reality TV shows, then perhaps the choreography required of the many players in the emergency room is a more descriptive and accurate analogy. With the right threads in place, workflow software will help keep the entire transformative reconditioning fabric intact and flowing. The critical threads are:
The Fundamentals Transformative recon cultures allow for:
Threads and fabric — modern reconditioning methods that, when woven into a transformed reconditioning department, radically improves overall operational efficiency and financial tapestry of the entire dealership. Contact me to discuss your opportunity.
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