Being second place in a competitive market is a goal many dealerships would love to be able to claim for themselves.

For Kendall Toyota in Miami, Florida, however, that’s simply not acceptable.

For many years, the dealership sat atop the perch in Toyota sales in their marketplace. Through changing circumstances — including the opening of its sister store West Kendall Toyota — Kendall recently slipped to the second spot. This served as a wake-up call for the dealership’s management to examine their processes and methods and to put plans in place to regain that title.

UPCOMING

August 22, 2017 01:00 PM ET
Master The Art Of Online Video in Your “Road to a Sale”
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Please register for Flick Fusion Video Presents: “Chat and Video – Communication and Information that your shoppers want NOW!” on Aug 10, 2017 1:00 PM EDT. For most car dealers,...

Guest: Ted Dupuy
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There’s a freedom that comes from opening a new dealership from scratch. It’s a clean slate, free of any baggage that comes from taking over an existing store. There are no dings on your reputation from past mistakes. Your facility will be new and state-of-the-art. It can be designed to take advantage of new technology. The potential is wide open,...

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