Autosoft, Inc., a leading national dealer management system (DMS) provider, expands the benefits within its Autosoft Go platform with Sales & Customer Management Pro (SCM Pro). In addition to the company’s centralized, accessible lead management platform that automotive dealers have come to know and love, SCM Pro includes additional benefits like external communication tools, contact templates, consolidated customer histories and a dedicated leads email address for automatic parsing to better improve the dealer and customer experiences. Teams can reduce time spent on average deal lengths by utilizing SCM Pro’s email, text and call functionality to communicate with customers. Coupled with Lite’s personalized payment and vehicle scenarios, customers are provided with options that allow them to make more confident buying decisions.
“When we built the Autosoft Go platform, we identified and eliminated the operational inefficiencies for the dealer,” said Bryce Veon, president and CEO at Autosoft. “Now we’ve expanded those benefits to flow outward beyond the dealer with tools and resources to improve the customer experience as well.”
Accessible from anywhere on any device, SCM Pro eliminates the need for dealers to employ multiple platforms to manage leads and customers – enabling dealers to access the data they need when they need it and act upon it through streamlined workflows and actionable insights.
Improved Customer Interactions
SCM Pro heightens productivity and streamlines workflows by consolidating processes, enabling dealers to better manage leads and eliminate the mismanagement of data for improved customer interactions.
Teams can cut time off of average deal lengths by utilizing SCM Pro’s email, text and call functionality to communicate with customers and can quickly view past interactions from the customer record. Coupled with personalized payment and vehicle scenarios, customers are provided with options that allow them to make more confident buying decisions.
“Sales & Customer Management Pro has changed the way our team manages leads,” said Geoffrey Brackman, dealer principal at Brackman Chevrolet Buick. “We’ve gained greater efficiency from the ease of use and flexibility that the unified platform offers. Switching to Sales & Customer Management Pro has allowed us to re-align our efforts around our customers and offer a sales experience that sets us apart from our competition.”
Streamlined Training and Optimized Workloads
SCM Pro quickly brings new employees up to speed with its built-in learning and auto-assist functionality that educates employees within the platform. In addition to eliminating busy work created by the duplication of data through multiple platforms, SCM Pro enables dealers to optimize employee workloads, ensuring the fast and flexible assignment of leads to the people best fit to manage them with fewer clicks.
Employees can efficiently quote customers with knowledge of open repair orders and cost of sales adjustments, while closing deals and sharing vehicle history reports from any device, anywhere on the lot.
In addition to avoiding data loss common between integrations of different systems, SCM Pro delivers data into performance with actionable insights to make smarter decisions that improve results. Employees can stay in-the-know with Go’s customizable reporting and dashboards, which are accessible throughout the entire platform.
“SCM Pro alleviates the very issues other platforms create. With an intuitive and reliable platform, dealers can operate more efficiently and more effectively from click to curb with accessible data and actionable insights that benefit the dealer, as well as the customer,” said Veon.