UpdatePromise and Infomedia have announced in a press release their continued partnership in powering the rebranding of Kia My Service to KIA Superservice[1] SLT.
By integrating Infomedia’s Superservice SLT within UpdatePromise’s robust fixed operations solution, Kia Superservice SLT Powered by UpdatePromise offers Kia vehicle owners an unparalleled level of convenience, transparency and satisfaction, the release stated. This rebranding initiative is set to revolutionize the way Kia owners engage with their vehicles and redefine the standard for exceptional customer service.
KIA Superservice SLT Powered by UpdatePromise provides a comprehensive suite of features designed to streamline vehicle maintenance and elevate the overall ownership experience.
Key highlights of this integrated solution include:
- Real-Time Updates
Customers receive timely notifications and updates about their vehicle’s service progress, ensuring they are always informed and connected. - Advanced Appointment Scheduling
Kia owners can conveniently schedule service appointments with just a few clicks, saving time and eliminating the hassle of traditional phone calls. - Digital Multi-Point Inspections
Through advanced imaging technology, customers gain complete visibility into their vehicle’s health. Detailed reports and images are provided, facilitating informed decisions and fostering trust. - Convenient Mobile Payments
Seamless integration with trusted payment gateways allows for secure and convenient payment options, reducing friction and enhancing the overall transaction experience. - Communication Channels
Customers can effortlessly communicate with dealership service advisors through their preferred channels, including SMS, email and UpdatePromise’s Virtual Glovebox, which allows customers to respond or submit questions in regard to their inspection reports.
The partnership between UpdatePromise and Infomedia enables the delivery of a unified, end-to-end solution that seamlessly integrates with dealership management systems. This collaboration also enhances operational efficiency while transforming the customer experience, reinforcing UpdatePromise’s commitment to driving innovation and empowering automotive businesses to exceed customer expectations.
“We are excited to continue our partnership with Infomedia and introduce KIA Superservice SLT Powered by UpdatePromise,” said Curtis Nixon, president and CEO of UpdatePromise. “This rebranding initiative showcases our shared vision of elevating the customer experience in the automotive industry. Together, we will provide Kia owners with unparalleled convenience, transparency, and peace of mind throughout their ownership journey.”
“We continue to value and support our close partnership with UpdatePromise. Superservice is a globally recognized leading aftersales service solution used by many global brands including Kia in the Americas, EMEA and APAC. We believe the rebranding reflects the further integrated nature of our two companies’ solutions to enhance operational efficiency and seamless customer experience. We look forward to a stronger future with UpdatePromise and our global partner Kia,” said Jens Monsees, CEO and managing director of Infomedia Limited .
The rebranding of Kia My Service to KIA Superservice SLT Powered by UpdatePromise is currently underway and will be rolled out to authorized Kia dealerships in the coming weeks. Kia vehicle owners can anticipate a new era of customer-centric service backed by the latest technology, designed to exceed expectations at every touchpoint.
[1] Superservice is a trademark of Infomedia Ltd for its aftersales service solution.
