In the critical part of your business called used car operations, the practice of accountability results in market favor.
Cox Automotive surveyed more than 500 dealerships at various stages of implementing future-forward strategies designed to help them overcome future challenges.
ServiceVision helps streamline service call management and provides real-time alerts for immediate customer attention.
With Report/Mate users can generate reports based on virtually any data field within the DMS to view their data their own way.
Maybe you should consider re-allocating some of your advertising and marketing dollars spent on the front-end to the back-end. Why, you ask? Let’s do the math and see why.
Give your customers reasons to come back, keep your name in front of them every month, make sure you have convenient hours, train your service and parts team on how to effectively communicate with your customers by offering benefits, always exceed the customer’s expectations and remember: if you don’t care, they won’t either.
Any manager who wants to do better and learn to become a top performer would not hesitate to do whatever it takes to improve on pathetic performance metrics, not to mention add an additional $500,000 in retail gross profit.
Ken Lohr, senior performance manager for FrogData, joins us to discuss how to add monthly billable hours into your service department.
With the amount of changes taking place in dealerships today and the speed in which they are happening, ask yourself the following questions: Is your dealership like all the others, with shrinking new car margins? Are your pre-owned margins also slipping?
There is no denying recalls create challenges for dealerships. They can throw off your service department scheduling and create friction with customers. The reality, though, is that recalls will continue to happen.
My Dealer drives customers back to the dealership through personalized and convenient customer engagement, including right-place, right-time mobile offers.
Not sure where to get started when it comes to building a management training program? Take a look at some examples of dealership groups with strong programs in place.