Here’s Why Your Dealership Should Implement a Management Training Program
Not sure where to get started when it comes to building a management training program? Take a look at some examples of dealership groups with strong programs in place.
Is Your Customer Retention Costing You Opportunity?
Are you losing existing customers at about the same rate as you’re adding new ones? Do the math in your store and compare last year’s RO performance to this year’s. Is your traffic going up, going down or remaining stagnant?
Is Your Customer Retention Costing You Opportunity?
It’s time for you to get committed and start holding everyone accountable for their individual performance to get on track for making this your best year ever in fixed operations.
The Importance of Training Your Dealership Staff
Dealers receive little to no training even as compliance becomes more prominent for dealerships. Instead, the focus is on improving profit margins.
How Do Your Service Advisors Measure Up?
Would you agree that you can’t “save your way to increased profitability?” If so, then why are so many dealers still missing out on earning the gross profits they deserve? The answer is … people!
If It Ain’t Broke, Break It
Don’t let the good news happening in your sales department become bad news for your fixed operations by neglecting the back half of your store.
How to Turn Record Sales Into Record Profits
Start building your plan now. Get committed to your plan. Hold your people accountable for following your plan. Get ready for change but, most importantly, remember, you are not running a democracy!
How to Determine Your Service Marketing Budget
As new and used vehicle margins decline and you rely on your service department to contribute a greater percentage to your store’s gross profit, why wouldn’t you spend more on service marketing?
New Xtime Research Shows That Online Scheduling Drives Revenue and Customer Loyalty at the Dealership
Your dealership might be closed, but that doesn’t mean your customers aren’t trying to schedule their next service appointment. New research from Xtime, a Cox Automotive™ brand, reveals that 23 percent of customers schedule their visits outside of a dealership’s business hours.
DEALER SERVICE: Parts, Tools Equipment and Tires
We are so excited to announce with the August issue of AutoSuccess our new Dealer Service supplement. The first of a quarterly series, Dealer Service is the perfect publication for you, the automotive dealer or manager, to read and then pass along to your dealership’s service director/fixed operations manager.
