Getting Rid of That Demarcation Line
The top issues that we consistently experience, year after year, are the strict accountability standards for the sales operations and the lack thereof for the service and parts operations.
Accountability is About Benchmarking Recon Success
Land surveyors place a marker known as a benchmark at a peak’s highest measured elevation. Unless the mountain moves, this point of reference calibrates other measurements taken from it.
Suggested Daily Tasks of Fixed Ops Managers
A lot of dealers and managers are asking, “What’s new in fixed operations?” When it comes to technology, the answer is “a lot.”
7 Calibrations Necessary to Improve Used Car Profitability
Do your buyers and appraisers know how to buy and appraise, so the vehicles they acquire contribute and do not detract from your retail profit potential?
Transitioning from Paper to Digital Vehicle Inspections
Given all of the OEM funding available for these products, it’s a great time to consider making the switch from paper to digital.
Are You Making What You Should in Fixed Ops? Part 1
This is Part 1 of a two-part series discussing the importance of having a profit improvement plan that identifies opportunities for improving your service and parts retail operations.
F&I Solutions Section: Play the Long Game With Your CRM
Look at your own CRM. You need it optimized for the long game. Do you have the right people following up to get the co-signer on a loan? Is someone locating a vehicle you don’t have on the lot?
You Can Handle the Truth: Preparing Your Fixed Ops Team for Growth and Success
What if all of your advisors sold an additional half-hour to an hour per ticket while increasing customer retention? How would this impact your shop’s ability to perform repairs and service in “a reasonable amount of time,” as many manufacturers’ surveys suggest?
Are You Making What You Should in Fixed Ops?
If your Net is not increasing, compare your year over year Sales, Gross Profits and Expenses to help you determine if your Sales and Gross Profits are too low or if your Expenses too high … or is it BOTH?
Master the Practice of Profitable Used Car Reconditioning
Here’s a question often asked when dealership group managers gather, which unfortunately typically goes unanswered: “How many of you know your average days in recon?”
Podcast: Finding Accountability in Your Marketing Efforts
Valerie Vallancourt of Outsell speaks on increasing the effectiveness and accountability of your marketing efforts.
Your Four-Step Guide to Increasing MPI Revenue
When it comes to multi-point inspections (MPI), keeping track of your key performance indicators is the ticket to unveiling your best profit opportunities. Paper MPI forms just don’t make the cut in this day and age as there’s no efficient way to implement reporting on them.
