accountability Archives - AutoSuccessOnline
Accountability for Predictability & Accuracy

In the critical part of your business called used car operations, the practice of accountability results in market favor.

A Temporary Level of Success

For recon systems to get cars sale-ready faster, they must identify workflow inefficiencies to remove bottlenecks and delays.

Your Comfort Zones Are Killing You!

Most dealers hold their sales team accountable for their performance on a daily, weekly and monthly basis and make any adjustments. Meanwhile, their parts and service teams continue to dwell in the land of underachievers. Why does this happen?

Process Insanity Wrecks Used Car Profits

T2L disciplines should be the core metric by which you measure modern recon science. This metric will allow you to ask one simple but vital question: “Is my current system bolstering my used car profitability?”

Proactive Time-To-Line Makes Everyone’s Job Easier

The auto dealership reconditioning operation is, historically, a short-term reactive environment. Whether a phase of the work in progress is a tech performing repairs or a vendor detailing wheels — or any of the many recon tasks between — each is siloed from his or her teammates. They are focused on the vehicle in front of them.

The Time to Line Recon Money Maker Explained

Consider two typical dealership reconditioning operations processing 100 cars a month. One transforms cars using the time-to-line (T2L) recon profit model while the other relies on whiteboards to track each vehicle’s progress. Financially, the difference in incremental gross between the two is $300 per car.

BDC Not ROI-ing? It’s Probably Not a Lack of Accountability

Of course it is, silly. Did you bump your head? Accountability is missing, and it’s not just in your BDC. Where’d it go? Same place as your gross.

Dealership Excellence Depends on 4 Words

Accountability, communication, comprehension and consistency, when taken to heart and applied by dealership management, truly are the four most important words in achieving excellence.

Just Because You Have New Technology, Doesn’t Make You Compliant

Not long ago, I was visiting with a dealer and the recent rash of articles concerning compliance came up. As I shared what I knew on the subject and the current climate concerning fines and penalties, the dealer sat back, smiled and said, “I’m good. We use a menu.”

Is There a Cancer in Your Dealership?

Most dealers would not tolerate a finance producer who averages $250 PRU but a service director averaging 60 percent one-item retail repair orders has a job for life because “the customers like him.”

How To Manage Over-Abundant Technology

Technology is great, but a top-performing manager must take the data provided by that technology and get out of his chair to work directly with their fixed operations team daily.

Short Circuits Disrupt Used Car Profitability

Suddenly, an entire wall of our bedroom had no electrical power. I checked for flipped circuit breakers in the central junction box, but all looked proper. So, to “fix” the problem, which I presumed was a short in the ceiling fan, I climbed onto the bed and, wobbling, pulled the fan housing to check for loose wires.