Dealer Service
Your Comfort Zones Are Killing You!
Most dealers hold their sales team accountable for their performance on a daily, weekly and monthly basis and make any...
May 2020
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Sep 2019 Dealer Service
Most dealers hold their sales team accountable for their performance on a daily, weekly and monthly basis and make any...
T2L disciplines should be the core metric by which you measure modern recon science. This metric will allow you to...
The auto dealership reconditioning operation is, historically, a short-term reactive environment. Whether a phase of the work in progress is...
Consider two typical dealership reconditioning operations processing 100 cars a month. One transforms cars using the time-to-line (T2L) recon profit...
Of course it is, silly. Did you bump your head? Accountability is missing, and it’s not just in your BDC....
Accountability, communication, comprehension and consistency, when taken to heart and applied by dealership management, truly are the four most important...
Not long ago, I was visiting with a dealer and the recent rash of articles concerning compliance came up. As...
Most dealers would not tolerate a finance producer who averages $250 PRU but a service director averaging 60 percent one-item...
Technology is great, but a top-performing manager must take the data provided by that technology and get out of his...
Suddenly, an entire wall of our bedroom had no electrical power. I checked for flipped circuit breakers in the central...
