Quantum⁵, a leading training company that brings people and technology together for sustained learning and higher profits, appointed Joseph Kacala as the company’s Chief Operating Officer (COO). Kacala joins Quantum⁵ at a crucial time for the company as they experience tremendous growth due to the success and profits found in their industry-first training programs and related app for sales, service, BDC, phone, and leadership skills.

“I’ve watched and been in admiration of Joe’s successful implementation of operations for large companies like Xtime, Automotive Masterminds, and Polly for a while now and what struck me the most was his commitment to relational excellence in each role,” said David O’Brien, President and CEO of Quantum⁵. “We are fortunate to be at a time in our organization where our growth is approaching fast and furious and we need a leader who can hit the ground running, but will always remember that relationships are the key to profits. We have found those qualities in Joe and we could not be happier to welcome him to the team.”

Kacala comes to Quantum⁵ with an impressive roster of automotive technology experience behind him, most recently as the Senior Vice President of Product Development at Polly. In addition to his time at Polly, Kacala has held executive positions with Automotive Mastermind, Xtime, and Cox Automotive, among other leading technology companies in the industry.

His previous roles will pave the way for Kacala to continue Quantum⁵‘s mission to increase profits and productivity for dealerships through relational selling techniques. Clients like Kenwood Dealer Group report that since participating in Quantum⁵‘s training, the group’s gross profits have increased by 2.8% and ELR (Effective Labor Rate) has increased by 7.7%. In addition, 54 advisors saw an increase in hours, H/RO, gross profit, or a combination of these categories.

“In automotive, customer retention is no longer just a buzz word but an imperative part of a sustainable business model and Quantum⁵ is at the forefront of the development,” said Kacala. “I’m excited to join such a forward-thinking team and help bring a new evolution of the ideal customer experience to market.”

For more information on how Quantum⁵ can help your team learn about people, and as a result, create a better customer experience while increasing gross revenue, please visit www.Quantum5.ai.