NADA 2024: Remora Inc., Fast, Effective, Customer-Centric Web Solutions
At NADA 2024, Remora showcases its website-building services and highlights its customer service and competitive advantages.
MyKaarma, Logitrac Partner to Improve the Service Experience
Dealership employees can access all features the same way they would access native myKaarma features at customer arrival, such as check-in, vehicle walk-around videos, payments pre-authorizations, mobile payments and more.
CarNow Collaborates with Kia America to Enhance Digital Retailing Experience
Kia EasyBuy provides automotive retailing solutions for dealers and consumers.
CSE, NADA Introduce Training for Enhancing Dealership EV Sales Experience
The ElectrifIQ training program is aimed at training auto sales staff to better educate their customers and address their questions.
Impel Expands into Aftermarket to Meet Demand for AI-Powered Customer Lifecycle Management
This move aims to address the increasing demand for AI solutions in the $535 billion independent service industry.
Toyota of Murfreesboro Exceeds Customer Expectations with Automated Inspection Lane
Today’s service customers expect a high level of service when they choose to take their vehicle to the dealership. See how Mike Thomas, service director for Toyota of Murfreesboro, delivers on those expectations while inspecting 100% of the vehicles that come through their doors.
Widewail Report Says EV Customers Leave More One-Star Reviews
To unlock trends in consumer behavior and sentiment, Widewail’s data science team performed a topic and sentiment analysis on 800,000 reviews with sufficient content.
Outsell Unveils Feature to Help Dealers Engage with Valuable Customers
Service On Demand powered by Outsell AI Assist leverages data-driven insights, AI and customer engagement technology.
EVgo, Amazon Launch EV Charger Navigation Experience
Drivers with Alexa-enabled vehicles and others with Echo Auto can now ask Alexa to help them find a nearby charging station.
How to Combat Customer Dissatisfaction
AI can be part of the solution but it’s also important that dealers’ phones are properly equipped so that the first scheduling event is quick and easy.
