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How to “Rev” Up Your Customer Experience

All companies, regardless of industry, strive to provide great customer service. But in the automotive industry, where car purchases can take hours of a person’s day, dealerships need to focus on providing a positive customer experience.

Why the Customer Experience Matters in Your Dealership

Almost everyone nowadays has a car. In fact, many people are surrounded by several different car dealerships all promoting the lowest prices and best deals. But most of the time, what separates you from other dealers will be that you provide the best possible customer experience.

Improving the Customer Experience With Better Call Connectivity

Consider this: The average customer will call up to seven dealerships, but only walk in to one or two. You want to be one of those dealers.

Sustainable Excellence in the Customer Experience: Start with Your Employees

What keeps a business going strong, year after year, for close to 65 years straight? At Ricart Automotive Group, the answer is uncomplicated: an unwavering focus on the customer from Day One.

Podcast: Improving Customer Experience

AutoSoft’s President and CEO Bryce Veon speaks on ways dealers and leaders can improve the customer experience at their dealership.

Better Customer Experience Starts With Better Employees

By hiring better-quality employees, your dealership — and your customers — benefit in the long run. Top-quality employees provide a better customer experience, allowing you to inspire repeat customers, referrals and a positive online reputation. ​ Customer experience is increasingly the differentiator between high- and low-performing companies. Especially in the case of new-car dealerships, competition

All In: Five Game-Changing Tips to Deliver the Ultimate Customer Experience

Customers are changing the game for businesses everywhere by demanding higher-quality experiences, quicker feedback and more informed professionals than ever before. In fact, while dealerships of the past may have depended heavily on vehicle inventory, features and service to draw shoppers in, it now takes much more. Consumers are on the lookout for businesses that

Hunter and Tekion Partner to Drive Customer Service Experience Plus Dealer Profitability

With this new partnership, dealerships will have greater opportunity to drive more alignment and tire sales through instant, automated access to inspection data. 

UVeye, Tekion Partner to Enhance Dealership Customer-Service Experience

The collaborative effort will enable dealers that utilize Tekion’s ARC to benefit from the seamless integration of UVeye systems.

Dealerware, MDL Offer Personalized Experience for Service Loaner Customers

MDL’s license plate reading technology integrates with Dealerware’s loaner management software to enable quick and differentiated customer service while also improving operational efficiency.