Key Areas Identified to Improve Customer Phone Experience
Study shows the average answer rate in dealerships is 95%, with only 83% of shoppers being connected to a live person.
Personalization Enabled by Automation and AI Will Greatly Improve Car Buying and Ownership
The Cox Automotive Car Buyer Journey Study indicates that technology used smartly delivers a more personalized, customer-based approach to selling that helps U.S. auto dealers build better, long-term relationships with their customers.
Autotrader Launches New Marketing Campaign to Improve Car-Buying Experience
Autotrader announced it is launching a new “Finally, It’s Easy” integrated national marketing campaign designed to bring excitement and ease back into the car-buying experience.
When Performance Is Measured, It Improves
Once you inspect what you expect, your employees will see that you care about their individual performance. You care about customer satisfaction. Reaching the goals you have set is important to you and therefore must be important to them.
Dealer.com Improves Car-Buying Experience for Customers Through Premier Digital Storefront Solution
The solution increases transparency and improves trust between the dealer and customer to ultimately drive engagement, deliver stronger leads and increase sales.
BMW of North America Introduces Smart Glasses and New Technician Communication Systems at U.S. Dealerships to Reduce Repair Times and Improve Customer Satisfaction.
The introduction of these new innovations at BMW centers, coupled with the company’s ongoing investment in its training facilities and technician training programs not only reinforces BMW’s reputation as a technology leader, but is another example of the company’s customer-first approach.
RelayCars Rolls Out New Augmented Reality Vehicles and App Upgrades for Improved Car Research Experience
RelayCars powered by EVOX Images, the virtual and augmented reality (AR) experience that helps users research and find their next car, recently announced a series of app updates providing a more comprehensive and improved vehicle research experience with AR technology.
Associated Equipment Announces New and Improved BEST IN CLASS Battery Charger Warranty
Associated Equipment Corp. (AEC) announces New BEST IN CLASS Warranty program for domestically made wheeled battery chargers.
Car Wars, VinSolutions Announce Improved Integration, Partnership
The new partnership will allow for enhanced communication between the two automotive solutions, giving mutual clients heightened lead management capabilities.
Market Scan Introduces Three New Products Designed to Increase Dealer Profitability and Improve Customer Experience
Market Scan debuted three new products, mPortal, mDrive and mProve Diagnostics, at NADA 2019.
