Action Needed to Keep Charging from Short Circuiting EV Purchase Consideration
J.D. Power study reveals that 26% of shoppers say they are “very likely” to consider purchasing an EV.
MINI USA Survey: Almost Half of Americans Ready to Buy EV in Next 5 Years
While factors such as price and lack of public charging stations remain lingering deterrents, education campaigns continue to raise the bar for general public knowledge about electrification.
Top 3 Ways to Attract Skilled Workers During a Talent Shortage
Today’s companies need a game-changing way to recruit and deliver value to their greatest asset — skilled workers.
J.D. Power Launches Online Ordering for the New-Vehicle Sales Channel
J.D. Power announced its launch of J.D. Power Online Ordering, a product designed to reduce the friction of completing a new-vehicle transaction online.
Unlock New Customers Using Cloud-Based Digitized Auto Lending
Today’s consumers don’t necessarily compare different lenders or dealers anymore; they compare experiences.
Is the Sky Falling, Chicken Little?
Don’t let anyone fool you into settling for mediocrity in the showroom or online.
Does Embedded Auto Insurance Impact Customer Spend at the Dealership?
Insurance marketplaces incorporated within the car-buying experience present buyers with competitive pricing.
To Improve Customer Experience, Improve the Employee Experience
If you want to improve your customer experience, start by improving your employee experience. It takes a thoughtful, intentional strategy as well as a commitment. But the payoff is worth it.
How Price Expectations Can Tank Dealer Reputations
It’s no secret that dealers are enjoying record-breaking margins right now. Thanks to the squeeze on new inventory combined with soaring demand as we move into post-pandemic life, it’s never been more common for consumers to have to pay MSRP (or higher) to avoid missing out on a vehicle purchase altogether. This isn’t inherently a
The Reality of Things
Consider time leaks that might be in your process that when discovered and remedied would increase productivity and profitability — without adding headcount and payroll.
