Safety Recalls: Think You’re Covered?
Because there is significant complexity in safety recall reporting across all OEMs and NHTSA, errors and timing issues are the norm.
Safety Recalls: Think You’re Covered?
Dealers may be unaware of the rules and regulations of recall information, and could be using flawed information.
Dealers Now Have Unequaled Insight and Control Over the Liability And Financial Impacts Caused By Safety Recalls
Worse, mainstream recall sources often fail to identify affected vehicles or provide delayed recall reporting for weeks to months later. Dealers can ill-afford to find out after selling vehicles that they were affected prior to sale.
Consumers Have a Big Problem with Dealers Selling Used Cars with Recalls
When it comes to selling used cars with recalls, dealers seek refuge from scrutiny by turning to fellow dealerships for validation. We’re all doing it — it’s not against the law. Selling a vehicle with an open recall, while legal, is frowned upon by consumers. At what risk to the brand are you willing to go in order to move inventory?
Greet Recalls with a Smile, Rather Than a Grimace
There is no denying recalls create challenges for dealerships. They can throw off your service department scheduling and create friction with customers. The reality, though, is that recalls will continue to happen.
Stop Counting Outbound Calls and Start Measuring Customer Interactions
Every inbound call deserves an outbound call, whether that is replying to a caller’s message, confirming an appointment or acting on a CRM trigger.
How Incoming Calls Can Ruin You
It’s called owner retention and the best way to retain a customer is to provide them with the highest level of service possible and to always exceed their expectations. That usually begins with a phone call.
Close the Loop of Missed Calls to Win in Today’s Mobile World
Don’t let an underperforming phone system cost you money. By learning how a robust communication platform can help you close the loop on missed calls, you can win in today’s mobile world.
Cold Calls: Separating Trash from Treasure
There are, quite a few companies out there worthy of your time and have the potential of making, or saving, money for you. But which ones deserve your attention? Remember, your time is precious.
Phone Calls Can Be Goldmines
If silence is golden, then conversation is platinum, and it pays to listen to what shoppers and customers tell you, even down to the specific words they use.
