Service Retention: Highly Effective Digital Marketing for the Service Drive
Service has many more opportunities to work with the customer than any other department in the store. That said, everyone should see how important it is to design a program to create long-term loyalty and retention.
Xtime Unveils New Service Management Features to Maximize Customer Retention and Dealer Profits at NADA 2019
Released alongside these product developments will be Jim Roche’s second book, “Fast Break: Creating a Customer-Centric Operating Philosophy for Automotive Service,” and the second phase of Cox Automotive’s 2018 Service Industry Study.
Major Profit & Retention Leaks in Service Tied to BDCs
If you’re struggling with service revenue, CSI or profitability, the data I’m about to share with you will help you understand what could be causing your pain and hurting not only your fixed operations business but also your entire dealership.
Is Your Customer Retention Costing You Opportunity?
Are you losing existing customers at about the same rate as you’re adding new ones? Do the math in your store and compare last year’s RO performance to this year’s. Is your traffic going up, going down or remaining stagnant?
Vero, LLC Launches New Service Retention and F&I Remarketing Technology
New push-marketing mobile technology enables auto retailers to retain service customers, effectively remarket VSCs and other F&I products, and engage customers like never before through their phones.
The True Cost of Turnover and How Dealerships Can Fuel Retention
With the plateau of car sales in 2017 and margin compression in full swing, dealerships need to look internally to identify new ways to save costs and protect their bottom line.
Is Your Customer Retention Costing You Opportunity?
It’s time for you to get committed and start holding everyone accountable for their individual performance to get on track for making this your best year ever in fixed operations.
The ‘Evidence’ is Overwhelming: A Simple Retention Roadmap
Retention is best measured in repeat visits. Make sure you are tracking this metric. Retention drives market share or absorption, whichever side of the aisle you look at this from.
The True Cost of Turnover and How Dealerships Can Fuel Retention
Investing in ongoing training and hiring the right people for the right roles will decrease turnover and positively impact the dealership for current employees, potential employees and, most importantly, customers.
Employee Retention Impacts Owner Retention
Something exciting is about to happen to your employee retention, which will result in ongoing owner retention.
