How Employee Retention Impacts Owner Retention
You don’t tolerate underachievers in sales, but do you maintain a safe haven for them in your fixed operations?
Owner Retention Programs: The Good, the Bad and the Ugly
The premise behind ORPs is to stay in touch with sold customers, bring them back in for service and continue the relationship until they’re ready to buy again. Sending consistent communications to customers keeps brand awareness high and generates ROs and revenue.
Are You Spinning Your Wheels in Owner Retention?
It’s time for you to get committed and start holding everyone accountable for their individual performance to get on track for making this your best-ever year in fixed operations.
Outsell and RXA Analysis of 18.7 Million Vehicle Transactions Finds AI-Driven Lifecycle Marketing Increases Retention Rates, Service Revenue and Profitability
The study examined the effect that AI-driven marketing has on customer loyalty, repeat business and service visits, and calculated the incremental lifetime value of customers due to AI-driven lifecycle marketing.
Auto/Mate Integrates with Xtime’s Inspect, Offering Digital Tools for Higher Customer Retention, Loyalty
Leveraging its existing integration with Xtime Schedule, Auto/Mate dealers will now be able to import repair orders (ROs) into Inspect, and have access to real-time parts availability, parts on-hand, including bin and source location, descriptions and more.
Cosmetic Service Agreement from Radiant Ride Drives Consistent Customer Retention
Radiant Ride, specialists in professional cosmetic restoration services and customer retention, announced recently its SMART cosmetic service agreement program to help auto dealers protect the appearance of their customers’ vehicles and retain their business.
Affinitiv Releases Free eBook for Auto Dealers: Turbocharge Your Owner Retention Program (ORP) Marketing
Dealers who want to elevate their ORP from a marketing tool to a relationship-building tool can learn proven strategies in this free eBook.
Is Owner Retention Important to You?
Do you advertise used car sales quarterly? Do you advertise new car sales quarterly? Is your number of active customers in your database is going up each month?
Hireology and Maritz Partner to Empower Dealerships to Hire Top Talent, Boost Employee Retention and Performance
Together, Maritz and Hireology are committed to helping dealers identify the best candidates for key dealership positions, hire top talent with greater speed and confidence, and manage onboarding by delivering training, communications, incentives, recognition and other performance improvement tools.
Service Retention: Highly Effective Digital Marketing for the Service Drive
Service has many more opportunities to work with the customer than any other department in the store. That said, everyone should see how important it is to design a program to create long-term loyalty and retention.
