Podcast: AI and the Customer Experience
Justin Kramer discusses how to use artificial intelligence to change the customer experience.
Surviving vs. Thriving
How do you improve circumstances in a tough market? Adopt strategies that focus on increasing market share, not just volume.
Podcast: Connecting with Customers and Recapturing Revenue
Valerie Vallancourt of Outsell discusses how dealers can connect with customers and recapture revenue.
Let’s Talk
Learn how Anderson Automotive Group enlisted the help of Outsell’s Virtual Customer Engagement Platform to improve customer engagement and increase sales by taking advantage of their best kept secret – their own customer data.
Podcast: Enhancing Customer Connection in Dealer Groups
Gary Marcotte and Guy Super of Outsell discuss how dealer groups can connect better with customers.
Making the Complex Simple
Germain Automotive Group relies on technology to connect with customers and has found that their digital strategy has kept them resilient through the years.
What Is & Isn’t Artificial Intelligence
AI can help dealers interact with customers and prospects smartly, providing consumers with the information they desire at the time they most need it
‘Sell Something Dammit!’
We must improve our sales acumen right now. Miles driven have decreased, meaning the collision repair pie is shrinking and only real sales organizations are going to prosper.
Is Your Technology Costing You Opportunity?
You now have more tools to provide every single customer with a higher level of service — whether it be in sales, F&I, service, parts or your collision center. This, in return, will produce more sales, increased profits and a customer who will want to come back for all of their automotive needs.
Ruthless Marketing: Schomp Automotive Group
Schomp Automotive Group wasn’t content to sell cars the same way as their competitors. See how they’ve structured their marketing efforts to better connect with both new clients and established customers by taking into account the changing ways they prefer to shop.
