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A New Chapter for AutoSuccess

Last month, AutoSuccess began an exciting new journey — one that will allow us to take our mission of serving automotive sales professionals to the next level. After 16 years as a solo publication, AutoSuccess has joined the Babcox Media family, giving us greatly increased access to resources and expertise. With the tools now available

Greetings from a New Partner

Hello, AutoSuccess readers! Since this is the first time you’re seeing my face, I feel I should properly introduce myself. I’m Sean Donohue, and I am a group publisher for Babcox Media, a media company that is aligned heavily in the automotive aftermarket, heavy-duty fleet equipment and powersports industries. And now, thanks to our new

Why You Probably Cost Your Service Department $100,000 Last Year

​Dealerships have always geared their online efforts towards moving inventory, not fixed operations. Why is it that the departments typically producing more than 50 percent of the operating profits have such a poor online representation? The answers vary from dealer to dealer, but one thing is for certain: You probably already have the tools available

AutoSuccess is Growing, But Still Keeping Our Eye on the Mission

​After 16 years of publication, AutoSuccess is starting an exciting new chapter. Our magazine recently joined the Babcox Media family, and will have resources available to us as never before. Babcox is a privately held, family-owned company headquartered in Akron, Ohio. The company started in 1920 with a publication titled India Rubber Review — still in

Fixing Your Fixed Ops: Three Marketing Strategies to Rise to the Top

“Hey Siri, where can I get an oil change?” ​This type of search takes place more than a million times per month. In fact, according to Google Automotive Insights, service- and parts-related searches have increased by more than 400 percent over the past five years and now account for 28 percent of the total automotive

Your Marketing Check Engine Light Is On: Three Strategies to Get on Top of Fixed Ops

“Hey Siri, where can I get an oil change?”
This type of search takes place more than one million times per month. In fact, according to Google Automotive Insights, service- and parts-related searches have increased by more than 400 percent over the past five years and now account for 28 percent of the total automotive search market.

How to Build a Public Relations Position to Grow Customer Retention

How would you create a ‘wow’ buying experience for the customer after they purchased their car? How would you set up a brand new profit center by developing a public relations manager? I have had a few calls from people about last month’s article about using the “Apple Experience” in your dealership’s service drive to