CallRevu Launches ServiceVision to Maximize Customer Retention in Fixed Operations
ServiceVision helps streamline service call management and provides real-time alerts for immediate customer attention.
The Blending of Physical and Digital Auto Auctions, Part II
Digital auctions have picked up speed, and the formats are blending with each benefitting from the other’s learnings. Here are three unique benefits and drawbacks that digital auctions offer.
To Improve Customer Experience, Improve the Employee Experience
If you want to improve your customer experience, start by improving your employee experience. It takes a thoughtful, intentional strategy as well as a commitment. But the payoff is worth it.
Hiring & Employee Retention Practices for Modern Dealerships
As we look to grow the next generation of leaders, it’s clear the practices of the past will not attract the leadership of tomorrow.
Expansion and Growth: Reynolds’ Investments in Infrastructure to Benefit Dealers
Reynolds’ new Tampa, Florida, building is the first of several new facilities across the U.S., creating momentum leading into 2023
Tackling the Dilemma of Service Scheduling Calls, Part 2
A multi-intelligent AI platform can help dealers optimize both their customers’ time and their staff’s productivity.
4 Ways Dealers Are Failing to Mine the Service Drive
Mining the service drive doesn’t have to be labor-intensive and it can provide an incredible return when done properly.
Cox Automotive Dealer Sentiment Index: U.S. Auto Dealers See Market Weakness Driven by Inflation, Economic Anxiety, and Tight Inventory; Market Outlook Hits Record Low
U.S. automobile dealer sentiment in Q3 2022 reflects that more dealers view the current market as weak than strong.
Tackling the Dilemma of Service Scheduling Calls, Part 1
Most appointment scheduling processes are inconsistent, increasing customer frustration. What can be done about it?
Digital Air Strike to Provide Virginia Dealers Association with Customer Experience Technology
Digital Air Strike’s solutions integrate with all automotive CRMs and enable dealers to deliver high-impact messaging to engage through vehicle inventory, business offerings, special promotions, consumer reviews and community service.