Auto/Mate Wraps Up Annual User Summit in San Antonio
More than 100 Auto/Mate customers walked away with the tools and resources they need to make their dealerships successful, according to the DMS provider, which just wrapped up its annual User Summit in San Antonio this past week.
The Three C’s for Increased Shop Productivity
You can’t rely on the numbers to tell you everything you need to know to be an effective manager. You must determine what is causing the low productivity.
Take Care of Your People
Encourage each employee to seek mentors who complement their backgrounds and interests. And don’t just verbalize these positive reinforcements. Be proactive and mentor others. Continue to do what you have to do to grow. Take a class, volunteer or get involved in your community.
Turn Your Service Lane Into an Up Bus
Today’s marketplace is extremely competitive, and taking advantage of every sale opportunity can make a huge difference in overall dealership performance. This is where your service lane can provide some assistance. Every day, there are multiple opportunities coming through your service department begging to be acted upon. Utilize the talent in your service department to
WHO REALLY CONTROLS YOUR PROFITABILITY?
Terminating someone is never pleasant and not to be taken lightly. As a former service manager, I only had to fire one service advisor — and I did not make that decision lightly. However, in most cases it is the employee’s choice to get fired. What do I mean? Certainly it’s the manager’s responsibility to
Make It Great – Make It Matter
As the Thanksgiving season draws near, my thoughts center around things for which I am grateful — family, loyal friends, my work family and our clients and business partners. I’m especially grateful for the opportunity to share my knowledge and expertise with the automotive community and dealerships. Time is a valuable commodity, so for
Expectations
An expectation is something we think about but maybe unconsciously take for granted in establishing our dealership’s culture, or the way we conduct business on a daily basis. Do we really take the time to fully understand exactly what this word means? We should, because it is an important key to our success as an