9 Qualities of Servant Leaders
Practicing servant leadership can turn your dealership into a “best place to work.”
What Condition Are Your Technicians In?
The cause of poor technician performance is not always easy to determine, but you can get started by having a one-on-one meeting with them. You might be surprised at what you hear.
How to Become Differently Better
All you need to get started is your commitment to turn around your attitude toward servicing your customers…and holding your employees accountable to higher performance.
Do You Have an Employee Council?
Recently our monthly contributor and long-time AutoSuccess friend, Don Reed of DealerPRO Training, mentioned the concept of dealerships incorporating an employee council for in-dealership feedback. Is your store taking advantage of a process like this?
Dealer Panel: What Do Your Customers Say They Appreciate About Your Business?
Our Dealer Panel gives voice to dealers, GMs and sales professionals to share their experiences — sales techniques, new technology and ways to motivate staff — giving our readers the benefit of learning from their peers.
AutoLoop Wins 2018 Tampa Bay Tech Award for Best Workplace Culture
Besides producing industry-leading automotive software, the company has also created a unique workplace that recognizes and incorporates the value of play.
Expressing Gratitude at Thanksgiving and Beyond
I feel grateful for so many things this year. I have a healthy family, wonderful friends and a career that I enjoy and offers me new opportunities. I could not have asked for a better year.
Client Command Named an Inc. Magazine Best Workplace 2018
Client Command was a standout for employee engagement among thousands of applicants, nationwide.
Characteristics of the Most Successful Leaders, Part 2
Great leaders recognize that the only way to be trusted is to be trustworthy. They are honest; they say what they mean and mean what they say. They deliver what they promise and if they mess up, they are fast to apologize and do everything possible to make it right.
The Business Case for Gratitude
This year, I’m upping my “thank you” game, and I challenge you to the same in your dealership — for the benefit of your employees, your customers and yourself.
