Executive Spotlight with Dealer Pay
Shannon and Travis join us to discuss the transition from traditional cashier systems to more personalized and technology-driven solutions. Seamless transactions through mobile payments, wireless payment terminals and integrated DMS are significantly enhancing the customer service experience and operational efficiency.
How Women In Automotive Benefits the Auto Industry
WIA seeks to break down old stereotypes in a way that truly creates channels of opportunity where both women and men can participate.
Service Satisfaction Improves but Appointment Wait Times Continue to Grow, J.D. Power Finds
According to the study, dealers continue to grapple with parts and labor shortages that are fueling longer wait times for appointments.
Test Drive Functionality Now Available in TSD
By integrating TSD’s test drive module into the dealership website, the customer selects their preferred model in advance, thus avoiding the disappointment of arriving at the dealership to find the vehicle they were hoping for is unavailable.
MyKaarma, Logitrac Partner to Improve the Service Experience
Dealership employees can access all features the same way they would access native myKaarma features at customer arrival, such as check-in, vehicle walk-around videos, payments pre-authorizations, mobile payments and more.
TruVideo Publishes ‘The Ultimate Guide to Inspection Videos’
The guide serves as a step-by-step guide to impactful videos in service departments, starting with getting buy-in from your technicians and advisors and going all the way through making the highest quality inspection videos for your customers every time.
Rapid Recon, Velocity Automotive Close the Trade Appraisal Gap
Appraisers at dealerships using the recon software and VINSight now have quantifiable data to make more informed trade offers.
MyKaarma Launches Mobile Check-In, More at NADA 2024
The ServiceConnect Outreach solution will drive RO revenue by automating service follow-up with text and email templates designed to engage with customers.
Car Wars Announces Innovative Updates and Solutions at NADA 2024
The innovations include Mystery Shop Scorecard, Call Coaching, Redesigned Call Alerts, CRISP reporting, a DriveCentric Texting Integration, an app and more.
The Don’ts and Dos of Outsourcing OEM Warranty Administration
A good service will provide onsite training, helping the advisors and techs write better ROs while freeing up management.
