Welcome to the Big Show: Once the Appointment Shows, Then What?
OK, I get it. I need more leads. I also get that I need to set a high percentage of appointments. Oh, yeah, I need to confirm those appointments so they’ll show up. While I’m stating the painfully obvious, I might add that a pound of flour makes a pretty big biscuit. Enough already. Now
What is Your Phone Performance IQ?
Most calls to your dealership are from customers who can’t find or confirm some specific information online.
Auto/Mate Announces Integration of its DMS with DealerMine’s 360-Degree CRM Solution, Giving Auto Dealers Actionable Data
Auto/Mate Dealership Systems announced recently that its dealership management system (DMS) is fully integrated with DealerMine, a leading automotive CRM and BDC solutions provider.
Are Your Customers Keeping Their Appointment?
“On average, when your BDC rep closes an appointment, it takes up to five touches to get that person to show up at the dealership. These efforts include text messages, emails and additional reminder calls.”
Four Steps to Success with Direct Mail
Direct mail is a powerful tool for driving business, but only if used correctly. Follow these four simple steps every time and you are guaranteed to have a successful campaign.
Are Your Customers Keeping Their Appointments?
Are your salespeople or business development center (BDC) representatives closing on the appointment over the phone? Or is there a disconnect in the process where your rep tells you that the appointment is closed, but the person never shows at the dealership? Many steps need to happen between that initial conversation and the actual appointment.
Getting Buyers Before They Know They’re Shoppers
McCloskey Motors in Colorado Springs, Colorado received recognition from their peers in 2013 earning the NIADA Quality Dealer of the Year Award. McCloskey has been “Best of the Springs” two years in a row, being named “No. 1 Best Used Car Dealer” and “No. 1 Best Military Discounts.” This year, the company is continuing to
Success Story: Discover How Audi Coral Springs and Audi Ft Lauderdale Did It
The Qvale Automotive Group is one of the major players in the automotive industry, and one of the reasons for their success has been steady, measured growth. Already having a large presence in California, the group expanded to Florida in 2010 and opened Audi Coral Springs. The company selected Glenn Grosso, who worked his way
Recalls: Turning Problems Into Profits
THE RECALL POOL OEMs have been flooding dealers with recall opportunities and the response is typically one of two different views on this tidal wave: Some see it as a problem while others see the opportunity. For the strategic-minded dealership, it’s a perfectly profitable storm.Viewing the trailing trend and now with three record setting years
Spring Clean Your Dealership’s Practices and Processes
It’s spring, which means everything is in transition. The weather is finally warming up, leaving behind the cold gloomy days of winter. Spring cleaning is a common practice for most households, but have you considered what spring cleaning means for your dealership?
