5 Rules of Engagement for Service Customers
You’re competing with the aftermarket like never before. Will you aggressively go after these customers or simply wait for them to show up? Have your advisors been properly trained on how to sell appointments? Don Reed of DealerPRO Training lays out vital rules for service advisors.
Do You Have an Employee Council?
Recently our monthly contributor and long-time AutoSuccess friend, Don Reed of DealerPRO Training, mentioned the concept of dealerships incorporating an employee council for in-dealership feedback. Is your store taking advantage of a process like this?
Podcast: Being a Good Listener
Don Reed, CEO of DealerPRO Training, joins us to discuss being a good listener while putting the customer first in the service drive.
Dealer Insider with Miles Edmark
Susan and Miles discuss how the company has seen many business and market fluctuations over 94 years.
Improving Customer Service In A Booming Market
With a focus on service advisor training, Edmark Toyota has improved service numbers as well as customer trust and satisfaction.
Are You Missing These Service Drive Profit Opportunities?
Most customers rely upon someone with vehicle knowledge to provide maintenance recommendations. Shouldn’t that be you?
How Employee Retention Impacts Owner Retention
You don’t tolerate underachievers in sales, but do you maintain a safe haven for them in your fixed operations?
The High Cost of Ignorance
For those dealers who are committed to make ongoing training a culture within their dealership, I’m betting this year will be another sales record in both sales and service.
Why You Need a Fixed Ops Sales Team
Train your fixed ops sales team on the Road to a Sale and you will see your customer pay traffic increase, your CSI will be above average and your net profits will definitely beat last year’s.
What Value Do Your Technicians Provide?
If an average technician produces about the same gross profit as an average salesperson, one would naturally assume that each of these people deserve to share equally in the attention received from the general manager and/or dealer, right?
