Performance-Based Service Pay Plans
Train them on how to sell, and them compensate them based on their efforts. Remember, if a good salesperson wants a pay raise he simply looks in the mirror and asks for one.
The Theory of 5: Finding Guidance to Bring Out Your Best
Chris Saraceno has spoken to many groups about his theory and recently wrote a book on the topic (titled, of course, The Theory of 5). He’s witnessed the transformation both in his own life and in the lives of those around him who have taken this idea to heart.
Happy With Your Time to Line?
Time to line (T2L) is a must-have metric for every dealership, one a best-practices store cannot afford to do without or work from a guesstimate.
Is Your Customer Retention Costing You Opportunity?
Are you losing existing customers at about the same rate as you’re adding new ones? Do the math in your store and compare last year’s RO performance to this year’s. Is your traffic going up, going down or remaining stagnant?
How To Grow a Fixed Ops Sales Team
Establish your sales goals for all departments and outline your plan for implementation. Think big and be bold! Measure everyone’s performance daily.
Is Your Customer Retention Costing You Opportunity?
It’s time for you to get committed and start holding everyone accountable for their individual performance to get on track for making this your best year ever in fixed operations.
If It Ain’t Broke – Break It!
Something exciting is about to happen to your employee retention, which will result in ongoing owner retention.
Change the Way You Think About Used Car Reconditioning
Workflow is one of the biggest constraints when it comes to reconditioning. So, if you can home in on what’s slowing you down, and get the best technology out, you’ll be able to do organized, quality work at a much faster pace.
7 Reasons Onboarding Is Essential
To keep your onboarding program simple and aligned with your other workforce processes, follow the five C’s — compliance, clarification, culture, connection and check back.
Leadership in Fixed Operations – The 10 Percenters
Name a business, any business. The best leaders in that business clearly define a process for their team. They cement the team to the point that everyone’s actions consistently reflect a cohesive commitment to the process.
