TotalCX has announced the promotion long-time employee Jonathan Jackson to its chief experience officer role.

Jackson has held numerous positions in automotive software including eight years at TotalCX as both the director of partner accounts and lead product manager. Prior to joining TotalCX, he held continuously advanced positions in support and account management at Car-Research XRM. With this extensive experience, Jackson brings in-depth knowledge of automotive technology needs, dealership operations as well as dealership client management. In his new role, he will be responsible for both the support and account management teams that serve the TotalCX customer base.

“I am truly thrilled and grateful to step into the role of chief experience officer. This opportunity aligns with my passion for creating memorable and impactful experiences. I am committed to elevating the overall journey for our customers, employees and stakeholders. I am honored to lead our efforts in redefining and enhancing the overall experience at TotalCX,” Jackson said.

“Jonathan continually delivers superior results in every position,” TotalCX CEO Gary Graves said. “He always keeps the customer’s needs at the forefront of every decision. It is a delight to be able to promote him to this important role.”