Is your F&I administrator helping you sanitize your showroom and protect your customers? If not, you should find one who can.
Sometimes we lose sight of the basics that are necessary to implement the finer points of leadership.
TPMS and keyless entry can be difficult to understand because these systems rely on transmitting, receiving and decoding radio waves. You can see wires connecting modules and components, but seeing radio signals takes a little faith in science.
There’s an old saying that a customer’s perception is the reality. Very seldom do I speak with a general manager or fixed operations director where the topic of competing against Jiffy Lube and Pep Boys does not come up. After the warranty expires, 70% of those aftermarket dollars are flowing right into everyone else’s hands. The possibilities are endless in this $350 billion market where by most accounts, franchise dealerships will get about 30% of that number.
The premium on speed seems to increase every day. Next-day or even same-day delivery of products has become standard. So, why has title processing been left behind? Here’s what can be done to speed it up.
Working with an accredited background screening company ensures that the company is providing you with the best screening services while adhering to all of the legal standards applicable and best business practices.
Let’s face it, customers can be fickle. A big part of business evolution involves leveraging technology in all departments. Technology can help managers make decisions quicker and more effectively, which should lead to higher profitability and higher CSI. The key is knowing where you have to spend just to stay in the game and where you should spend to win the game.
T2L disciplines should be the core metric by which you measure modern recon science. This metric will allow you to ask one simple but vital question: “Is my current system bolstering my used car profitability?”
Have you checked your dealership website’s organic SEO rankings lately? Google recently released updates to its search algorithms, which affected the organic rankings of many websites. In the auto industry, organic ranking visibility is a top priority as 90% of Google clicks come from organic, unpaid search results.
Why do your longstanding customers keep coming back to your dealership? Is it because you offer the best deals? Maybe. But I’m willing to bet it’s because you engage with them after you sell them a car and provide them a level of service they can’t get elsewhere.
Americans spend on average 75 hours waiting every year; whether at the DMV, doctors’ offices or in checkout lines. The last thing they want to do when buying a car is wait even more.
When we take short-cuts, apply “quick-fix” patches to problems without actually solving them we leave ourselves with a foundation that stands on very shaky ground, and won’t stand up to the challenges life will inevitably throw our way. Chris Saraceno shares four behaviors that have allowed him to build a foundation that has not only sheltered him from life’s storms but has provided the tools to support his career, my goals and my life.