June 2019 Archives - Page 2 of 2 - AutoSuccessOnline
Bringing Video to the Service Department

Dealers who are looking for ways to build their service department’s revenue, increase their number of return customers and grow profits have a valuable tool available to them that is literally in the palm of their hands.

Customer Loyalty is Created in the Service Lane

One of the most significant trends that auto dealers are grappling with is the erosion of front-end margins. New vehicle gross margins have declined significantly in the last seven years, from 4% in 2011 to 2.2% in 2018.

It’s Time to Get Serious About Service

How does your net profit look so far this year? Are you making all of the money you deserve? If you answered “yes” then I congratulate you for a job well done. However, if you answered “no” then I must ask you: What are you going to do about it?

Helping Auto Dealers Triple Their Profits

With the amount of changes taking place in dealerships today and the speed in which they are happening, ask yourself the following questions: Is your dealership like all the others, with shrinking new car margins? Are your pre-owned margins also slipping?

Consumers Have a Big Problem with Dealers Selling Used Cars with Recalls

When it comes to selling used cars with recalls, dealers seek refuge from scrutiny by turning to fellow dealerships for validation. We’re all doing it — it’s not against the law. Selling a vehicle with an open recall, while legal, is frowned upon by consumers. At what risk to the brand are you willing to go in order to move inventory?

Create Leaders, Not Managers

Let’s indulge in semantics for a moment. A manager is someone who instructs or controls a group of people. They delegate tasks, oversee projects or organize a team. Managers are important, certainly. They keep the lights on for business to run as usual.

Why Aren’t There More Women in the Automotive Industry?

When female clients see a gender-balanced staff, they will be much more comfortable entering your store for new cars and service. They may even consider working in your store if they see other women taking advantage of your career opportunities.

Are You on the Front End of the Digital Retailing Transformation?

The internet has forever changed the automotive industry, with digital retailing now transforming dealership strategies across the nation. But many dealers are still hesitant to fully embrace the innovation required to ensure future success in this rapidly evolving retail world. Their reluctance could bring dire consequences.

35% Growth in a Soft Market

Rusty Gentry has been general manager at Pat Lobb’s Toyota of McKinney in Texas for just two short months, and already he has big plans. Within 18 months of his date of hire, his goal is to increase sales and service business across the board 35%.

In the last store he managed, Gentry increased business 65% in his first year, but that was back in 2011 and times have changed. In fact, conditions have changed quite a bit since he retired from his former position a year ago.

Why Do We Resist Change?

Resistance to change is one of the most common obstacles that businesses face during organizational change. Ideally, you can replace that resistance with support, boosting project results across the board.