How Employee Retention Impacts Owner Retention
You don’t tolerate underachievers in sales, but do you maintain a safe haven for them in your fixed operations?
10 Commandments for the Inspirational Leader
There are so many theories in leadership ranging from vision to self-awareness to service. The simplest way to develop your leadership skills is to have a work ethic mixed with a solid foundation of core values.
The Power of Gratitude
Dealers often say their business would fail without their employees. But do their employees know that? Sometimes dealers and managers think they are communicating appreciation to their staff, but the sentiment may be falling short.
Can I Ask Them to Sign That?
Some of the most common questions I hear are, “Can I do that?” “Can I require that behavior?” “Can I make this policy change?” and — most notably — “Can I fire him?” Today, our question is, “Can I ask my employees to sign that?”
Sales Culture Eats Strategy for Breakfast
Don’t you wish your salesforce sold twice as much as your competitors, your business was extremely profitable and your salespeople and customers loved you? Is this even possible?
Are Insurance Carriers Going to ‘Total’ Our Collision Centers?
Lately, industry “experts” are justifiably focused on the long-overdue overhaul of attracting young people to collision recruitment and training programs. However, I have not seen such a feverish discussion to save the precious techs we already have.
Step Up Your Marketing Game
When finding unique and creative ways to promote your business, the possibilities are endless. Thanks to the expanding world of technology, you can market across the World Wide Web through social media and inventive websites that can do the hard work of showcasing your inventory for you.
3 Keys to Implement Digital Retailing at Your Dealership
When the light bulb finally goes on, you recognize the “brave new world” is upon you, and you understand and are ready to embrace the constituent base that is crying out to do business with you in a new manner, congratulations are in order.
Investing in Programmatic Media
It should come as no surprise that sales are down this year, per sales reporting from major manufacturers. This makes an efficient, lean marketing budget more important than ever.
Dealer Panel: What’s One Habit That One of Your Salespeople Has That Inspires or Produces Great Results?
Our Dealer Panel gives voice to dealers, GMs and sales professionals to share their experiences — sales techniques, new technology and ways to motivate staff — giving our readers the benefit of learning from their peers.
Increase Lead Connection Rates with Video
Do you ever have trouble connecting with leads? Most salespeople struggle with this on a regular basis. It’s amazing that some people take the time to contact you and ask some initial questions, then completely ignore your phone calls and emails.
Effective Training for Short Attention Spans
Are you having problems getting your fixed ops team to pay attention and retain the information from your training programs? Are you conducting training sessions without getting results from your trainees?
