5 Predictions for Front-Line Chat Solutions
In the next few years, prepare for a chat solution that must act like a personal greeter to every customer who visits your digital showroom.
7 Strategies to Maximize Call Monitoring ROI
With so many technologies in use at one time, it can be difficult to ensure that every solution is being used to its fullest extent. What is the best way to ensure that you get the most out of your call monitoring partnership?
The Value of OEM Window Stickers: Extending the Benefits of Pre-Owned Inventory
By providing VIN-based details on standard and optional features, buyers can quickly assess the specifications of a vehicle.
Germain Motor Co.’s Strategic Partnerships Drive Success Despite Market Turbulence
With a distinctive approach to partnership and a commitment to continuous improvement, Germain Motor Co. navigates market challenges and drives success.
Back to the Fundamentals of Selling, Post-COVID
Has your sales team gotten “COVID-lazy”? Here’s what you can do to turn them around.
How to Use Call Analytics to Improve Phone Handling
Which parts of your phone handling process are breaking down? Learn how analytics can help improve your first interactions.
In a Fickle Market, How Do We Continue Winning Customers for Life?
It is imperative to ask the right questions to find out what motivates your customers. Getting to know the customer means getting to know their needs and that benefits everyone.
Don’t Let Customer Confidence Kill Deals
In the face of waning consumer confidence, dealers can implement these strategies to stay competitive in a slowing market.
Call Coaching 101: Making a Positive First Impression
If your sales team hasn’t had any call coaching sessions lately, it’s time to dust off the old playbook — or perhaps create a new one.
4 Outbound Calling Tactics to Get More Customers on the Phone
Here are a few tips to improve your agents’ odds of getting connected with customers on outbound calls.
What’s Better? Trade-In Ranges or Single-Price Offers?
To help determine which option to offer, first define your goals.
The Most Powerful Skill in Selling
If you can’t listen to what your customer is saying, how do you really know that you’re solving their needs?
