ActivEngage announces the release of AcceleRater, the company’s reputation enhancement solution for car dealerships. This tool will help get more customers and increase revenue, the company said.
AcceleRater helps dealerships generate more and better reviews quickly by targeting shoppers who’ve had a particularly positive experience at any point in the buying journey. Pilot stores have seen a 100-percent increase in positive feedback from customers with every review engagement, according to the company.
“Millions of interactions have produced billions of dollars for our dealership customers,” said Carol Marshall, ActivEngage vice president of operations. “This has helped make ActivEngage an authority in customer experience. Always looking to enhance dealer-customer interaction, we saw the untapped potential of customer feedback to help dealers acquire more customers. We hear positive remarks from shoppers in many of our conversations. Now that feedback can translate into a better online reputation for our dealers.”
AcceleRater has all of the major capabilities of traditional reputation management tools including the ability to monitor and respond to reviews, access rich data, launch review request campaigns and more.
“Other tools we’ve seen in the market only offer dealerships a reactive approach to customer feedback,” said ActivEngage President Ted Rubin. “There’s little or no control over when and where shoppers leave reviews. AcceleRater works in tandem with reputation management efforts to help dealers gauge customer perception throughout the entire shopping experience and proactively get more reviews.”