DealerRater, car dealer and salesperson review website, announced at NADA 2019 the winners of its annual Dealer of the Year Award program. Award recipients are recognized at the national and state/province levels for distinction in outstanding customer service in their brand categories based upon consumer reviews of dealership experiences shared on DealerRater.com and DealerRater.ca.
DealerRater’s Dealer of the Year awards are given annually to the top U.S. and Canadian car dealers based on a Bayesian algorithm called PowerScore, which considers the dealership’s average DealerRater star rating as well as the total number of reviews written about the dealership during the 2018 calendar year. Categories for scoring include customer service, quality of work, friendliness, pricing and overall experience.
“Customer satisfaction is a key differentiator in today’s competitive retail market and our Dealer of the Year Award winners continue to raise the bar for best practices in our industry,” said DealerRater General Manager Jamie Oldershaw. “We are proud the DealerRater tools provided to dealerships make it easy for shoppers to find the experience they are looking for while connecting with the right salesperson.”
To qualify for the DealerRater Dealer of the Year Awards, new- and used-car dealers must have had at least 25 new reviews written on DealerRater.com during 2018 and averaged a minimum of a four out of five-star rating. Winners selected to receive the highest level of national distinction scored at the top of their respective brand categories for U.S. and Canada. DealerRater Dealer of the Year Award winners will find customized digital assets in their Dealer Panel that allows them to showcase their exemplary customer service to shoppers.
The 2019 U.S. and Canadian DealerRater Dealer of the Year Award recipients within each OEM brand category are:
United States
Acura: Crown Acura, FL
Aston Martin: Foreign Cars Charlotte, NC
Audi: Audi Clearwater, FL
BMW: Flemington BMW, NJ
Buick: Harry Robinson Buick GMC, AR
Cadillac: Paradise Chevrolet Cadillac, CA
Chevrolet: Paradise Chevrolet Cadillac, CA
Chrysler: Taylor Chrysler Dodge Jeep Ram, IL
Dodge: Brandon Dodge on Broadway, CO
Ferrari: Boardwalk Ferrari Maserati of Plano, TX
FIAT: Tom Ahl Family of Dealerships, OH
Ford: Five Star Ford, TX
Genesis: Allen Turner Hyundai, FL
GMC: McDonald GMC Cadillac, MI
Honda: Valley Honda, IL
Hyundai: Allen Turner Hyundai, FL
Infiniti: Ray Catena INFINITI of Edison, NJ
Jaguar: Crown Jaguar Land Rover, FL
Jeep: Marino Chrysler Jeep Dodge, IL
Kia: Turnersville Kia, NJ
Lamborghini: Lamborghini Dallas, TX
Land Rover: Land Rover Princeton, NJ
Leasing Company: D&M Leasing, TX
Lexus: Wilde Lexus Sarasota, FL
Lincoln: Klaben Ford Lincoln, OH
Lotus: Jaguar Land Rover Minneapolis, MN
Maserati: Jackie Cooper Imports, OK
Mazda: OC Mazda, CA
Mercedes-Benz: Walter’s Mercedes-Benz of Riverside, CA
MINI: MINI of Allentown, PA
Mitsubishi: RC Hill Mitsubishi, FL
Nissan: Nissan South Morrow, GA
Porsche: Porsche Riverside, CA
RAM: Savage 61 Chrysler Dodge Jeep Ram, PA
Recreational Vehicles: Dodd RV of the Peninsula, VA
Rolls Royce: Euro Motorcars Bethesda, MD
smart: Jackie Cooper Imports, OK
Subaru: Tucson Subaru, AZ
Toyota: Toyota of Naperville, IL
Used Car Dealer: OffLeaseOnly.com The Nation’s Used Car Destination, Miami, FL
Volkswagen: Street Volkswagen of Amarillo, TX
Volvo: Smythe Volvo, NJ
Canada
Acura: Silverhill Acura, AB
Audi: Capilano Audi, BC
BMW: Parkview BMW, ON
Buick: Capital Chevrolet Buick GMC, AB
Cadillac: Budds’ Chevrolet Cadillac Buick GMC, ON
Chevrolet: Vickar Community Chevrolet, MB
Chrysler: Ontario Chrysler Jeep Dodge Ram, ON
Dodge: Eichenberg Chrysler, ON
FIAT: Bridge City Chrysler Dodge Jeep FIAT, AB
Ford: Erinwood Ford, ON
Genesis: Grand Prairie Hyundai, AB
GMC: Western GMC Buick, AB
Honda: Maple Honda, ON
Hyundai: Toronto Hyundai, ON
INFINITI: Hyatt INFINITI, AB
Jeep: Ontario Chrysler Jeep Dodge Ram, ON
Kia: Moncton Kia, NB
Land Rover: Budds’ Imported Cars, ON
Lexus: Lexus of London, ON
Lincoln: Courtesy Ford Lincoln, ON
Mazda: Signature Mazda, BC
Mercedes-Benz: Mercedes-Benz London, ON
Mitsubishi: Grande Prairie Mitsubishi, AB
Nissan: Grande Prairie Nissan, AB
Porsche: Porsche Centre North Toronto, ON
RAM: Ontario Chrysler Jeep Dodge Ram, ON
Subaru: Scarboro Subaru, ON
Toyota: ToyotaTown, ON
Used Car Dealer: Good Fellow’s Auto Wholesalers, ON
Volkswagen: Bramgate Volkswagen, ON
Volvo: Volvo of Toronto, ON
The complete list of U.S. winners at the state level is available here.
The complete list of Canada winners at the provincial level is available here.
Links: DealerRater
