STELLA Automotive AI recently announced in a press release an adapter integration with Orbee. Together, the two companies have developed what they say is the world’s first-ever Context Aware Receptionist for automotive dealerships.
The integration of the STELLA conversational AI platform and the Orbee data-rich Customer Data Platform (CDP) provides STELLA with customer history and buying signals necessary for her to completely tailor each call experience based on each unique caller. With Orbee, STELLA is now able to identify callers, their customer history and their recent marketing engagements as soon as a call is answered. The customer receives a completely tailored experience designed to save them time while also recognizing their unique relationship with the dealership. Dealerships can turn over their inbound calls to STELLA with complete confidence that callers will be greeted by name and with an understanding of their relationship with the dealer and their needs, according to the release.
“With this integration, STELLA becomes the smartest receptionist in automotive,” said Josselyn Boudett, founder and CEO of STELLA Automotive AI. “She will understand the customer’s buying history and marketing interests and be able to utilize that immediately over the phone, providing a uniquely personalized experience for each caller.”
“This is a ground-breaking accomplishment that demonstrates the possibilities with a CDP and other centralized databases with modernized APIs,” said Atul Patel, co-founder and CEO of Orbee. “These two technologies enable dealerships to truly deliver world-class customer experiences. STELLA will recognize customers and treat them with the care they deserve on each call.”
