Quantum5, a leading training company that brings people and technology together for sustained learning and higher profits, announced the completion of a strategic partnership with InteractiveTel, a leading provider in cloud-based customer experience analytics, call tracking and communications solutions. The combination of these two companies partnering will result in best-in-class customer experience skills training based on real-life scenarios in the dealership.
Under the terms of the strategic partnership for mutual customers, InteractiveTel will provide Quantum5 access to all customer experience data coming in or out of their TotalCX platform. In turn, Quantum5 will use those real-life conversations to build out powerful phone skills training and scenarios. Quantum5 began its intense focus on phone skills late last year with its acquisition of a leading coaching and training platform in November 2021. The partnership with InteractiveTel is a result of last year’s acquisition and allows Quantum5 to better serve its customers with elite phone training.
“InteractiveTel has their finger on the pulse of the customer experience. Their commitment to enhancing customer’s interactions falls neatly in line with Quantum5‘s mission to ditch the scripts and bring the human perspective back to vehicle sales and service,” said David O’Brien, CEO and co-founder of Quantum5. “I have known InteractiveTel and its founders for several years and through this strategic partnership, we will be able to create real-life scenarios based on the rich data coming through the TotalCX platform and use it to better the outcomes for our teams, our businesses and our industry as a whole.”
The TotalCX platform combines the best of AI with a comprehensive customer experience-focused offering that meets businesses where they are in their technological path, resulting in the delivery of critical data around customer’s perception as a result of their interactions. With the data from TotalCX, the Quantum5 team is now able to help clients achieve appointment rates above 50% and show ratios of over 90% consistently.
“By combining Quantum5’s top notch training programs, alongside the rich stream of customer experience data coming through our TotalCX platform, our customers will now have unparalleled access to learning opportunities that are happening in real-time at the dealership,” said Gary Graves, CEO of InteractiveTel. “We look forward to collaborating further with Quantum5 as our two companies help take dealership sales, service and profits to the next level.”
For more information on the strategic partnership with InteractiveTel and how Quantum5 will incorporate their rich base of customer experience data into their top-notch phone skills training, please visit www.quantum5.ai/callq.
