Bob Giles, owner of Giles Automotive, wins 53rd annual award for community service, industry accomplishments.
Chosen from nearly 17,000 franchise auto dealers nationwide, the dealers nominated for this prestigious award have demonstrated strong business acumen and a steadfast commitment to their communities.
Sticking to these interview guidelines should help to decrease your salesperson turnover rate. It might take you longer to find candidates who are right for the role, but that’s better than hiring someone who doesn’t work out.
The Chicago-area dealer’s many contributions to local charities — nearly 100 organizations have benefitted in 2018 alone — and his commitment to do right by his customers, employees and community earned John Alfirevich the prestigious award.
We try our best, but sometimes juggling career and family responsibilities gets the best of us and we end up stressed and exhausted — not our best selves for either our work or our relationships.
Lean production techniques organize equipment, personnel and materials to enhance sales, productivity and quality while minimizing waste.
The MPI application reduces the time it takes service technicians to complete inspections and reduces human error by adding touch-screen functionality and automation to the process.
One of the biggest opportunities to meet changing customer expectations is the F&I process, where customers spend more than one-quarter of their total time at the dealership when buying a vehicle, according to recent studies.
Today’s savvy consumers are following in the footsteps of those early Saturn fans. They are empowered with information long before they even set foot inside your dealership.
We’ve returned to some past guests to ask them for strategies they’ve found effective when it comes to managing their time and tasks.
Outsourcing processes, like shipping and logistics, can free up your team’s time to focus on higher-level strategy — including on how to grow the business, build customer loyalty and increase sales.
Sales Trainer Marsh Buice returns to discuss ways to use a “shot-clock” mentality in the sales game. marshbuice.com