Podcast: Connecting with Customers and Recapturing Revenue
Valerie Vallancourt of Outsell discusses how dealers can connect with customers and recapture revenue.
Outsell Launches New ‘Stimulus’ Packages at Reduced Costs
Outsell has launched new packages, using AI and automation, to stimulate dealers’ sales and service revenue at reduced contract costs.
Grow Service Revenue with a Loyalty Segmentation Approach
To increase service revenue, dealers need to understand and manage customers based on behavior and spending patterns.
Podcast: Service Revenue Leaks
Scot Eisenfelder, CEO for Affinitiv, joins us to discuss stopping service revenue leaks.
Customer Loyalty is Created in the Service Lane
One of the most significant trends that auto dealers are grappling with is the erosion of front-end margins. New vehicle gross margins have declined significantly in the last seven years, from 4% in 2011 to 2.2% in 2018.
It’s Time to Get Serious About Service
How does your net profit look so far this year? Are you making all of the money you deserve? If you answered “yes” then I congratulate you for a job well done. However, if you answered “no” then I must ask you: What are you going to do about it?
Boost Recall Response Rates with Video
In 2018, owners of 32.7 million vehicles in the U.S. were notified of a mandatory recall by the National Highway Traffic Safety Administration, and OEMs issued another 14.5 million voluntary recalls. That means one in four vehicles on the road currently have an open recall.
Rise Above the Market and Maximize Profitability
While 2019 holds some challenges for dealerships, investing in the right solutions and coming up with creative ways to cut costs will help your business stay profitable.
It’s Time to Step Up Your Service Conquesting Efforts
If you’re like most dealers, your current focus is to grow fixed ops revenue. If this is your goal, it’s critical to step up service conquesting efforts. Dealers can no longer rely on expanding new vehicle sales to feed their service department.
Spireon Introduces My Dealer for Kahu, Allowing Dealerships to Grow Revenue from Fixed Operations
My Dealer drives customers back to the dealership through personalized and convenient customer engagement, including right-place, right-time mobile offers.
Insurance Companies Make Billions Off Car Dealers Each Year: How Can Dealers Keep That “Food” On Their Own Plates?
When a dealer sells a car, they have to report that sale to the DMV and, in many states, (according to a New York dealer friend of mine), the dealer has only four days to let the state know.
Major Profit & Retention Leaks in Service Tied to BDCs
If you’re struggling with service revenue, CSI or profitability, the data I’m about to share with you will help you understand what could be causing your pain and hurting not only your fixed operations business but also your entire dealership.