Better communication between employees and departments will help your dealership operate more efficiently and provide a better experience for your customers. Here are three ways to improve communication at your dealership.
It’s no surprise that employees who aren’t excited about their jobs would want to leave. To swing the pendulum in the right direction, start with servant leadership, considering what your employees need and showing them you value them.
Why do your longstanding customers keep coming back to your dealership? Is it because you offer the best deals? Maybe. But I’m willing to bet it’s because you engage with them after you sell them a car and provide them a level of service they can’t get elsewhere.