feedback Archives - AutoSuccessOnline
3 Ways Negative Customer Feedback Can Help Automotive Dealerships

Look at negative feedback to create opportunities to develop a loyal customer base. Here are three ways negative feedback can help a dealer.

Don’t Be Afraid of the Feedback Economy

Online reviews hold a wealth of information that can be used to improve the customer experience, ultimately helping your business attract and retain customers.

Podcast: Customer Feedback and Online Reputation

Ali Fawaz, general manager of worldwide automotive for, joins us to discuss managing customer feedback and online reputation.

Managing Customer Feedback and Your Online Reputation

Online reputation and customer experience go hand in hand today, you need to have a complete picture of what your consumers are saying about you and your brand online and offline.

We Analyzed Over 16,000 U.S. Dealerships — Here’s What We Found

Ranking high and showcasing great reviews in local search is essential for building consumer trust and driving foot traffic.

fusionZONE Automotive Forms New Dealer Advisory Council

The advisory council will have quarterly calls and an annual off-site meeting. It is made up of a solid mix of dealer groups and single point dealers from a variety of brand franchises, which helps provide a perspective from users at many different levels.

Congrats! You’re a Manager, Now What?

A manager’s job is to work with each person to determine what success means so they can contribute to the performance of the organization.

Do You Have an Employee Council?

Recently our monthly contributor and long-time AutoSuccess friend, Don Reed of DealerPRO Training, mentioned the concept of dealerships incorporating an employee council for in-dealership feedback. Is your store taking advantage of a process like this?

The Gift of Feedback

Feedback is a gift that anchors your relationships in honesty. Everyone depends upon the feedback they receive to appreciate and reinforce their areas of strength, and to identify areas for personal and professional growth and development.

Dealer Panel – Benefits Employees Appreciate the Most

Our Dealer Panel gives voice to dealers, GMs and sales professionals to share their experiences — sales techniques, new technology and ways to motivate staff — giving our readers the benefit of learning from their peers.

Auto/Mate Integrates DMS with Kimoby, Helping Dealers Improve Customer Communications and CSI Scores

Auto/Mate’s integration program, Open/Mate, is based on open standards, allowing third-party vendors to easily integrate with the DMS.

Finding Success with Your Millennial Employees

How many times in the last week have you said something negative about millennials, young people or “kids these days”? Honestly, you were probably right about some of the things that triggered those negative comments.