Auto/Mate Integrates DMS with Kimoby, Helping Dealers Improve Customer Communications and CSI Scores - AutoSuccessOnline

Auto/Mate Integrates DMS with Kimoby, Helping Dealers Improve Customer Communications and CSI Scores

Auto/Mate's integration program, Open/Mate, is based on open standards, allowing third-party vendors to easily integrate with the DMS.

Auto/Mate Dealership Systems has integrated its dealership management system (DMS) with Kimoby, a leading provider of web-based communications solutions. Auto/Mate customers now have the opportunity to use Kimoby’s advanced texting, multimedia messaging and mobile payment platform.

“Kimoby allows dealers to communicate more effectively with service customers by leveraging their customers’ preferred communication channel,” said Mike Esposito, president and CEO of Auto/Mate Dealership Systems. “Texting in particular allows dealers to have a written record of messages sent and received, improves customer perception of their brand and provides valuable insights to improve marketing and operations efficiencies.”

“The integration with Auto/Mate’s Fixed Ops Suite was quick and inexpensive,” said Alex Wojcik, VP of Sales & Co-founder of Kimoby. “We appreciated the process as keeping integration costs low allows us to keep our product more affordable for dealers and brings a new range of communication options. The Kimoby platform also supports mobility for iOS and Android to provide more flexibility and functionality for dealership personnel.”

When integrated into the DMS, the Kimoby platform can send out the following automated texts to service customers:

  • Appointment reminders
  • Missed appointment notifications
  • Service introductions
  • Real-time multimedia exchange for approvals (Android & iOS)
  • Mobile payments
  • Personalized feedback requests
  • Recall campaigns

Auto/Mate’s integration program, Open/Mate, is based on open standards, allowing third-party vendors to easily integrate with the DMS.

Links:
Auto/Mate Dealership Systems
Kimoby

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