Auto/Mate Integrates DMS with Kimoby, Helping Dealers Improve Customer Communications and CSI Scores - AutoSuccessOnline
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Auto/Mate Integrates DMS with Kimoby, Helping Dealers Improve Customer Communications and CSI Scores

Auto/Mate’s integration program, Open/Mate, is based on open standards, allowing third-party vendors to easily integrate with the DMS.

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Auto/Mate Dealership Systems has integrated its dealership management system (DMS) with Kimoby, a leading provider of web-based communications solutions. Auto/Mate customers now have the opportunity to use Kimoby’s advanced texting, multimedia messaging and mobile payment platform.

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“Kimoby allows dealers to communicate more effectively with service customers by leveraging their customers’ preferred communication channel,” said Mike Esposito, president and CEO of Auto/Mate Dealership Systems. “Texting in particular allows dealers to have a written record of messages sent and received, improves customer perception of their brand and provides valuable insights to improve marketing and operations efficiencies.”

“The integration with Auto/Mate’s Fixed Ops Suite was quick and inexpensive,” said Alex Wojcik, VP of Sales & Co-founder of Kimoby. “We appreciated the process as keeping integration costs low allows us to keep our product more affordable for dealers and brings a new range of communication options. The Kimoby platform also supports mobility for iOS and Android to provide more flexibility and functionality for dealership personnel.”

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When integrated into the DMS, the Kimoby platform can send out the following automated texts to service customers:

  • Appointment reminders
  • Missed appointment notifications
  • Service introductions
  • Real-time multimedia exchange for approvals (Android & iOS)
  • Mobile payments
  • Personalized feedback requests
  • Recall campaigns

Auto/Mate’s integration program, Open/Mate, is based on open standards, allowing third-party vendors to easily integrate with the DMS.

Links:
Auto/Mate Dealership Systems
Kimoby

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