CDK Global Announces CEO Appointment
MacDonald succeeds Brian Krzanich, who is stepping down.
Mitchell 1 SocialCRM Marketing Service Offers Online Appointment Request Feature
The Mitchell 1 SocialCRM auto shop marketing service is offering a new online appointment feature that will make it more convenient for consumers and auto repair shops to schedule appointments for auto repair and maintenance services.
Phone Ninjas Can Triple Appointment Setting Rates for Automotive Businesses
Employees quickly gain confidence and learn how to handle the most difficult customers, all while providing top-notch customer service.
How to Revive Comatose Customers
You must get committed to utilizing the right appointment processes on the phone and on your website in order to increase your service appointments.
5 Rules of Engagement for Service Customers
You’re competing with the aftermarket like never before. Will you aggressively go after these customers or simply wait for them to show up? Have your advisors been properly trained on how to sell appointments? Don Reed of DealerPRO Training lays out vital rules for service advisors.
Boost Recall Response Rates with Video
In 2018, owners of 32.7 million vehicles in the U.S. were notified of a mandatory recall by the National Highway Traffic Safety Administration, and OEMs issued another 14.5 million voluntary recalls. That means one in four vehicles on the road currently have an open recall.
Podcast: Increase Your Appointment Volume and Sales
Mike Haeg, vice president of automotive for CarWars, joins us to discuss how dealers can increase their appointment volume and sales.
CRISP Series: Every Call Needs An Appointment Request, No Excuses
Train agents to handle sales calls with this mentality and you’ll see a boost in appointment volume and cars sold.
How To Compete With The Aftermarket
New car dealers generated about $52 billion in labor and parts sales. As anyone can see, the aftermarket has more than five times as many locations as new car dealers which makes them more Convenient for the customer.
Service Setter Call Tracking Software Now Integrated with Xtime Service Scheduler
The new integration gives service department phone handlers an unprecedented advantage in customer service and booking performance.
The Elephant in the Digital Showroom: The Sales Process Evolution
Each modification to your sales process can be tested and fine-tuned one at a time to meet your needs. The important thing to keep in mind is that buy-in is an absolute requirement.
The Art of Selling
If you are willing to commit to training your entire fixed operations team how to effectively communicate with every customer on every phone call and at every visit you are well on your way toward creating a culture of salesmanship within your entire organization, including fixed operations.
