Gaining Consumer Trust with a Better Online Experience
Car shoppers do use your GMB to get to your site. There’s a known correlation between having more inventory viewed and more leads submitted.
Xtime Unveils New Service Management Features to Maximize Customer Retention and Dealer Profits at NADA 2019
Released alongside these product developments will be Jim Roche’s second book, “Fast Break: Creating a Customer-Centric Operating Philosophy for Automotive Service,” and the second phase of Cox Automotive’s 2018 Service Industry Study.
Onboarding as a Shared Responsibility: the Roles of HR, Management and the Executive Suite
Successful onboarding programs and processes are a partnership between HR, new employees, managers or supervisors, and organizational leaders.
More Than Half of Consumers Paid for Major Car Repairs in the Past 5 Years, According to Ally Financial
Many American drivers who have to pay for unexpected, major car repairs could be at risk of facing costs they cannot afford.
How Do Your Service Advisors Measure Up?
Would you agree that you can’t “save your way to increased profitability?” If so, then why are so many dealers still missing out on earning the gross profits they deserve? The answer is … people!
Diversity and Inclusion: Bring People In, Part 3
This month, we’ll finish our discussion by asking our panel what women and minorities wishing to enter the industry should do to make it in the business, and what dealerships can do to attract a staff that better reflects the communities they serve.
Dealer-Controlled Vehicle Service Contracts and Ancillary Plans Help Boost F&I Profits
With the right DOWC in place, automotive retailers can embrace today’s highly competitive market with F&I programs that we can see customers have come to rely on.
How Do Your Service Advisors Measure Up?
As we approach the mid-year point, it’s the perfect time to evaluate your service and parts team’s performance and determine where improvements can be made.
Boost Trust by Building Your Online Reputation
Today’s savvy consumers are following in the footsteps of those early Saturn fans. They are empowered with information long before they even set foot inside your dealership.
The Benefits of Pulling Multiple Bureaus
It’s not that one credit bureau is consistently high and the others are low; it totally depends on the unique credit profile housed at the various credit bureau providers.
