Is Your Customer Retention Costing You Opportunity?
Are you losing existing customers at about the same rate as you’re adding new ones? Do the math in your store and compare last year’s RO performance to this year’s. Is your traffic going up, going down or remaining stagnant?
Is Your Customer Retention Costing You Opportunity?
It’s time for you to get committed and start holding everyone accountable for their individual performance to get on track for making this your best year ever in fixed operations.
If It Ain’t Broke – Break It!
Something exciting is about to happen to your employee retention, which will result in ongoing owner retention.
Getting Rid of That Demarcation Line
The top issues that we consistently experience, year after year, are the strict accountability standards for the sales operations and the lack thereof for the service and parts operations.
How To Get Service To Pay The Way
Set realistic goals for them, coach them daily and get them professionally trained on how to be a salesperson (advisor).
Boost Your Express Service Lane Performance
You might not make a profit on the services, but the convenience and goodwill they generate for your customers and the upsell opportunities they present should make them a profitable enterprise for your dealership.
If It Ain’t Broke, Break It
Don’t let the good news happening in your sales department become bad news for your fixed operations by neglecting the back half of your store.
Dominion Eliminates DMS Friction Points with Complete Suite of Fixed Ops Tools
The MPI application reduces the time it takes service technicians to complete inspections and reduces human error by adding touch-screen functionality and automation to the process.
Are You Making What You Should in Fixed Ops? Part 2
Implementing changes and the training process dealerships need to provide your fixed operations team with the skills they need to accomplish their goals.
How Many Alignments Does It Take to Get .3 HPRO?
“I am amazed at how many service advisors fail to properly advise all of their customers as to the maintenance and/or repair needs of their vehicles.”
