3 Danger Signs Your Phone Systems are Letting You Down
Phone calls to your dealership are your best bet to engage with low-funnel, high-quality consumers who are ready to buy. Make sure your phone systems are healthy by keeping an eye out for these three easy-to-fix danger signs.
2 Strategies to Bump Up Service Business
The average dealership spends $10,000 a month on pay-per-click or search engine marketing. Less than one-fifth of that is allocated to promote the service department. This is a huge missed opportunity.
Phone Skills Certification: Start Today and Create a Culture of Continuous Improvement Amongst Your Team
You can’t fix your phones without fixing performance gaps among those handling your calls.
Using Caller-State Data for Lead Attribution
While measuring sales and service revenue by marketing campaign may reveal which campaigns are yielding positive ROIs and which are not, this approach doesn’t reveal why the campaigns are performing the way they are.
Customer Effort Score: What’s Yours?
When customers have to jump through hoops to do business with a company, customer effort rises and loyalty plummets.
Personalizing the Phone Experience
Imagine your lot is filled with only one model, all the same color and with all the same features. Would you expect sales to soar through the roof?
Dealership Commitment to Hands-Free Driving
Approximately 80 percent of accidents and 16 percent of highway fatalities are caused by distracted drivers (National Highway and Transportation Safety Administration [NHTSA]), and cell phone use is the second largest cause of distracted driving (Safe Start).
Triple Crown of Dealership Success
With AutoSuccess on your side, winning the automotive dealership race is a sure bet.
Podcast: Advanced Technology and Your Dealership’s Phones
Michael Markette of CallRevu speaks with us about advanced technology for your dealership’s phone system.
Customers Want Easy — Just Ask Alexa
According to a recent Driving Sales Customer Experience Study, 56 percent of customers said they’d buy more often if the process was not so difficult, and 99 out of 100 buyers expect their car purchasing experience to be “hassle-driven.”
