5 Reasons to Make Employee Engagement a Top Priority
As your dealership evolves due to market conditions, the degree to which your employees are engaged will drive either support or resistance to those changes.
Keep Your F&I Team Motivated with Reports
Your F&I portfolio should never be static. Here’s how you can use metrics to see which areas need to be addressed.
9 Qualities of Servant Leaders
Practicing servant leadership can turn your dealership into a “best place to work.”
4 Mistakes That Limit the Potential of New Technology
If people from a century ago were to peek into the modern-day world, the technology they’d see would seem magical: doorbell cameras, smart thermostats, artificially intelligent devices, self-driving cars.
Hire for Attitude, Not Skills
High employee turnover continues to be a top concern for car dealers, and a strong economy with low unemployment rates doesn’t help.
Volunteering as a Hiring Guide & Benefit
I’m always inspired after reading through our contributors’ articles each month. Their willingness to share their leadership, sales and marketing advice is a testament to the generosity of our industry.
Podcast: Streamline for Better Customer Experience
Anna Puzier, business analyst for Auto/Mate, joins us to discuss how to streamline your processes to create a better customer experience.
Is Your DMS Ready for the Digital Transformation?
Americans spend on average 75 hours waiting every year; whether at the DMV, doctors’ offices or in checkout lines. The last thing they want to do when buying a car is wait even more.
Automotive Dealers Shift to Cloud-based CRM Solutions to Meet Customer Expectations
They are increasingly installing customer relationship management (CRM) software in their backend systems to proactively identify opportunities and build customer loyalty.
You May Ask Yourself, How Did We Get Here?
Do you feel 100-percent confident in your software vendors’ ability to keep up with this change? If your vendors cannot quickly adapt and meet your changing needs, how will you be able to stay competitive?
