Impel Expands into Aftermarket to Meet Demand for AI-Powered Customer Lifecycle Management
This move aims to address the increasing demand for AI solutions in the $535 billion independent service industry.
TotalCX Integrates with Elead
TotalCX’s collaboration with Elead through ICOM AI technology provides a distinctive advantage to dealerships and automotive businesses.
Navigating the AI Era: Is Your Car Dealership Ready to Thrive or Fade Away?
Dealers who want to survive this paradigm shift need to invest in modern leadership coaching and relevant sales training, building a solid team based on the same core values, powerful vision and mission.
Executive Spotlight with Jared Ricart of Ricart Automotive
The third-generation auto dealer discusses the technician shortage, working with family, electric vehicles, brand loyalty, motorcycles and more!
Leveraging Background Music to Enhance the Customer Experience and Boost Auto Sales
It may be the time to rethink how to leverage music that can create an enhanced buying experience.
Solving the Technician Shortage: A Perspective on Recruitment and Retention
An industry veteran shares valuable insights on how dealerships can attract and retain top-tier technicians.
Cars.com Reveals Top Automakers with the Best Reputation
In an era where online reviews significantly influence consumer decisions on what and where to buy, the Experience Report delivers insights into both strong and underperforming areas that impact a dealership’s reputation.
CarSaver’s Lindsay Russi Honored as ‘Rising Star’
In a competitive field of 10 finalists, Russi emerged as a standout, showcasing her exceptional leadership and remarkable contributions to the credit union industry.
Increasing New-Vehicle Inventory, Moderating Prices Boost Sales Satisfaction, J.D. Power Finds
More than one-third (34%) of EV buyers say dealers are not doing enough to make them feel comfortable with EV maintenance requirements and 11% are not comfortable with the EV charging process and options.
Vouched Unveils AI-Driven Identity Verification Solution for Automotive Sector
The new AI-powered solution automates the identity verification process to improve efficiency, customer service and cost savings.