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CentralBDC Acquires AutoAwards Loyalty & Marketing Solutions

CentralBDC also announced that moving forward the company will now operate under the name Better Car People (BCP).

Dealer-Branded Loyalty Programs

Your customers can feel comfortable knowing the trusted brand they are already familiar with is providing them with extended protection options.

147,348 Reasons Why Customer Experience & Dealership Loyalty Matter – The Power of a Point

That’s the annual average revenue increase a dealership can expect to realize by raising its customer satisfaction score by a single point.

Automotive Needs a New Playbook Amidst Brand Loyalty Decline

OEMs that could once bank on brand loyalty are now being forced to rethink sales strategies as consumers are more knowledgeable and better-informed about their options.

Ilana Shabtay blog - Fullpath (formerly AutoLeadStar)
After-sales Service Helps Boost Customer Loyalty for Automotive Dealerships

After-sales service in the fiercely competitive automotive marketplace is renowned for fickle customer loyalty.

Outsell’s New Platform Features Increase Customer Retention, Build Loyalty

New features help dealers recapture sales defectors and prioritize customer communication for dealer groups.

HELP BUILD REPEAT BUSINESS & LOYALTY WITH CONSUMER FINANCING

Repeat business is the lifeblood of the automotive service industry and consumers appreciate and expect choices, and that includes financing. Many retailers offer multiple payment plans because they know that financing is not one-size-fits-all. For customers who qualify, a credit card dedicated to automotive needs, backed by a strong financial partner, is the best option

Grow Service Revenue with a Loyalty Segmentation Approach

To increase service revenue, dealers need to understand and manage customers based on behavior and spending patterns.

Auto/Mate Integrates with Xtime’s Inspect, Offering Digital Tools for Higher Customer Retention, Loyalty

Leveraging its existing integration with Xtime Schedule, Auto/Mate dealers will now be able to import repair orders (ROs) into Inspect, and have access to real-time parts availability, parts on-hand, including bin and source location, descriptions and more.

Customer Loyalty is Created in the Service Lane

One of the most significant trends that auto dealers are grappling with is the erosion of front-end margins. New vehicle gross margins have declined significantly in the last seven years, from 4% in 2011 to 2.2% in 2018.