Auto/Mate’s User Summit Draws Record Number of Customer Attendees and Sponsors
The three-day event offered 145 Auto/Mate customers a variety of workshops, presentations, and training sessions designed to help them better utilize their dealership management system (DMS) and increase productivity.
New Chernek Consulting Workshop Responds to F&I Market Upheaval
Slated for December 4, 5 & 6 in Alpharetta, GA, the workshop focuses on menu evolution and how to capitalize on trends — whether using a digital menu or the traditional paper format.
What Does Leadership Really Mean to a Dealership?
Many people often think of leaders as the captain of a boat steering the ship in a particular direction or a general on a battlefield.
The Doctor is In! The Power of Prescriptive and Suggestive Selling
Many of you have heard about prescriptive selling and suggestive selling, but many people don’t truly know what it means or are afraid of it.
F&I Solution Section: Target Marketing: The Key to Expense Reduction
I recently was working with a pretty sizable dealer group in the Northeast and we were examining the group’s advertising expenses and overall profitability.
F&I Solutions: How to Use Big Data, Not Applications, to Combat Margin Compression
The key here is to stay fluid with the market so as the business continues to change and evolve, you do as well. Keeping your dealership “cutting edge” is your responsibility.
Technology is Just Part of the Package
Phillip Battista is happy to see other companies start to take his position on one of his core tenants: The PPT Approach. No, not PowerPoint, but People, Processes, and Technology. He believes this is a basic rule for success in the automotive business.
J.D. Power Launches Online Ordering for the New-Vehicle Sales Channel
J.D. Power announced its launch of J.D. Power Online Ordering, a product designed to reduce the friction of completing a new-vehicle transaction online.
Managing Customer Feedback and Your Online Reputation
Online reputation and customer experience go hand in hand today, you need to have a complete picture of what your consumers are saying about you and your brand online and offline.
Dealertrack Powers Up Dealers’ Digital Workflow
New partner integrations and enhanced capabilities deliver one paperless workflow on one platform with one deal jacket.