Dealer Insider Video with Tom Hawkins
Forty-year industry veteran and Dealer Principal Tom Hawkins shares tips and advice from his dealership’s success.
Elena Ciccotelli
What is the proudest accomplishment of your career thus far? I am very proud of what I do, in building a bridge between the world of new mobility solutions and the traditional automotive retail and commercial segments, in both fixed and variable operations. For a long time, the new “gig” companies were perceived in an
motormindz Expands Global Industry Consulting Presence to Over 32 Countries
The global expansion will provide local resources to advise and assist motormindz’ clients worldwide, bringing a boots on the ground perspective to the unique challenges and opportunities that exist in each geographic region.
Vehicle Trade-In Values Climb to All-Time High in March
Experts reveal which 3-year-old vehicles are getting the highest trade-in values as chipset shortages squeeze vehicle supply, demand soars in the used market.
12 Steps to Building a Service Sales Force
How do you build an advisor sales force in your service drive? It’s no different than what you’re doing in the showroom.
If You Would Just Answer Your Phone
Dealerships spend thousands of dollars each month to drive business through leads and calls. Many will not connect. Here’s how you can avoid wasting that time, effort and investment.
How All Components Are in Place for Automotive Digital Retailing in 2021
Many components must be artfully tied together to deliver transparent messaging for every step of the customers’ journey.
How to ‘Staff’ Your Digital Showroom
Now that visits to our showrooms are mostly done in the digital arena, a dealership’s website must provide accurate information to keep customers on their site.
Invest in the Tools & Training to Better Manage the Customer Experience
Your software’s dashboard should give you a complete overview of how well your operation is exploiting its technology.
Detailing During a Pandemic
There’s no way of knowing if the virus is present in a vehicle. Here’s how to protect yourself, your customer and the industry.
