Now, more than ever, is the time for the professional detailer to be as professional as possible. How one responds to the current coronavirus pandemic can literally be a matter of life and death for the detailer and the customer. Creating a “correct” response depends heavily on knowledge.
The novel coronavirus and the resulting COVID-19 are real. Regardless of one’s personal, political or religious beliefs regarding its origins and seriousness, this pandemic must be taken seriously for the safety of detailing technicians and customers. We have a responsibility to our customers to fully understand the situation and react accordingly.
Thus, I would like to present the following information to help the detailing technician and management to make good decisions.
Definitions: Educate Yourself
There are a lot of terms thrown around these days. Understanding what each of these terms means will help with customer communication and position the detailer as a person with valuable expertise.
Virus: A tiny organism that reproduces by invading cells of hosts like humans or animals. The virus turns the occupied cells into “factories” to self-replicate. If too many host cells are invaded, the organs made up of the invaded cells may stop functioning normally, like how the coronavirus can have a dramatic impact on human lungs. Sometimes, this impact is so dramatic, that it leads to the death of the host. Because a virus is not technically a living organism, we don’t “kill” them, instead, we “destroy” them or break them apart physically.
Coronavirus: A family of viruses that cause respiratory illness. There have been several coronaviruses in the past few years, including the one that causes SARS (severe acute respiratory syndrome). The Latin word “corona” means “crown-like” and is used because of the viruses’ typical shape as a sphere surrounded with spikes.
Novel Coronavirus: The coronavirus that was discovered at the end of last year. It was labelled with the word “novel” because it had not been seen before.
SARS-CoV-2: This is the World Health Organization’s official name for the novel coronavirus that appeared late last year and is causing the current pandemic. The acronym stands for “severe acute respiratory syndrome cOronavirus 2,” which is the virus that causes COVID-19.
COVID-19: An illness caused by the novel coronavirus, known as SARS-CoV-2 that was discovered at the end of 2019. The acronym means “novel COronaVIrus Disease 2019.”
Pandemic: The spread of an infectious disease across the world. Contrast this to an epidemic, which is the spread of an infectious disease across only a specific geographical area.
It is important to use this terminology correctly if we are to have an intelligent and educational conversation with customers directly or when describing procedures in marketing materials. This will have the benefit of reassuring the customer you are “in-the-know.”
When it comes to working in vehicles, mitigating SARS-CoV-2 is one of our new primary goals. We hear the words “sanitizing” and “disinfecting” in reference to this. These two terms have very specific scientific operational definitions. Both reduce virus concentrations by almost 100%, although disinfection is much closer to 100% than sanitizing.
Sanitizing is typically used within the food preparation arena, as these chemicals are safer for surfaces upon which food will be handled. I believe that if we are referring to “a large reduction in the concentration of viruses” within the interior of a vehicle, these terms can be used interchangeably, but to be precise, refer to the term used on the chemical used in your facility.
In addition to the information in this article, there is a vast amount of frequently updated information that is available from these websites: CDC.gov, EPA.gov, FDA.gov and OSHA.gov, as well as from The International Detailing Association at the-ida.com.
Cautions: Protect Yourself, the Customer and the Industry
Of course, we have been cleaning car interiors for years with hundreds of flu viruses floating around, and never gave it a second thought. The difference with SARS-CoV-2 is that there is currently no vaccine and no reliable cure for the corresponding illness COVID-19. And the worst part is that it is possible to carry and transfer the virus with no symptoms at all. Moreover, there is no way of knowing if the virus is present in a vehicle.
Some detailing technicians, as a requirement of their job, must enter and exit many vehicles in a day or week. Each vehicle entry comes with the possibility of coming into contact with the virus, as it has clearly been shown to survive from hours to days on various surfaces, including those materials commonly used in a vehicle interior. We must make sure that we and our detailing employees are provided protocols, training and equipment to help prevent infection.
Moreover, the main issue for detailing operations everywhere is reducing the potential for transmission of the virus. This is a responsibility that the detailing operator has for him/herself, employees, customers and the industry as a whole. If it is determined through contact tracing, for example, that a customer was infected with the virus as a result of having a vehicle detailed, the detail operator could be subject to a lawsuit.
More importantly, if word gets out that it is possible to contract COVID-19 by bringing a car in for detailing, the entire industry could take a huge hit. So, let’s all get on board with virus transmission prevention efforts.
Protection: Preventing Infection
Personal protective equipment (PPE) for all employees is critical at this time. Detailing technicians should be provided and required to wear a face mask (preferably KN95 or N95 if available); safety glasses, goggles or a face shield; disposable gloves; and body suits as deemed necessary. Hand sanitizer should be available in multiple locations for use even while gloved.
Technicians should be trained how to properly “don” (put on) and “doff” (take off) protective wear. The Centers for Disease Control (CDC) has a couple of great videos about donning and doffing protective wear; simply search on YouTube the words “CDC PPE Demo.”
Protective wear should be cleaned or changed out for each new vehicle that is entered. Thus, perhaps it is best that one technician stay with one vehicle until it is completed.
Encourage your employees to fully wash their hands each time they enter or leave your premises. You may want to require that they change into fresh clothes before entering their own vehicles to go home at the end of the day.
Also encourage your employees to institute a “home self-sanitizing protocol” for each time they return home. This might involve disrobing before entering the house, placing those clothes immediately into the washing machine and then taking a hot shower.
You might consider a new temporary company policy of “vehicle drop-off only” (instead of allowing detailing customers to wait). You should also have, as part of your appointment booking or intake interview, a set of sign-off questions for the customer that might include:
• “Has anyone been in your vehicle in the last two weeks that has been diagnosed with COVID-19, had a fever or has had a respiratory illness?”
• “Have you or anyone in your household been exposed to someone in the last two weeks that has been diagnosed with COVID-19, had a fever or has had a respiratory illness?”
These precautions may seem onerous or overkill, but better safe than sorry. Plus, it demonstrates that you really care about the safety of your customers and employees.
Protocols: Reducing Transmission
In addition to the donning and doffing of PPE, your “virus prevention protocols” should include:
Facility Sanitation: Common areas in your facility must be disinfected at least once a day. If you operate a high-production facility, it may be necessary to disinfect a few times per day. Bathrooms, doorknobs, counters, vending machines, break areas and any other high-touch locations are included in this.
Vehicle Intake Procedure: The goal of this procedure is to minimize the number of times that someone must enter the vehicle. Advise the customer that all personal belongings must be removed before vehicle drop-off. If possible, have the customer pull the vehicle into the area where it will be worked on, so that it does not have to be repositioned. Hold out an opened resealable bag in which the customer can drop the keys. Immediately after the customer exits the vehicle, spray out the interior with your sanitizing or disinfection chemical of choice and allow it to dwell for the maximum recommended time before anyone starts working on the interior.
Vehicle Cleaning and Disinfection Protocol: Your normal interior detailing procedures should be updated to include disinfection protocols. We know that cleaning, itself, will help to reduce the concentration of viruses and bacteria, but at the same time, cleaning alone is not enough. So, the thorough cleaning of the interior surfaces must be followed up with the use of a sanitizing or disinfecting chemical that has been shown to effectively reduce concentration of the virus.
The EPA has released an informational piece titled: “List N: Disinfectants for Use Against SARS-CoV-2 (COVID-19),” which can be used to determine what’s best for use inside a vehicle. Of course, use your technical judgement to choose a chemical that is safe on vehicle interior surfaces. If you already have a product, make sure the label has an EPA registration number and that “human coronavirus” is listed as a target pathogen.
Equipment Disinfection Protocol: After each vehicle is detailed, all equipment that was used must be disinfected, including:
- Vacuum, extractor and steam machine hoses, attachments and recovery canister;
- Brushes and detailing tools;
- Towels; and
- Spray bottles.
Professional detailers have an opportunity to really shine (pun intended) during this pandemic by applying a complete understanding of steps necessary to reduce the transmission of SARS-CoV-19. Keep your employees, customers and our industry safe.